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Staff Software Engineer (Full-Stack) - Fundamentals CX
StubHubNew York City, United Statesfull_timeVerifiedPosted 8 Aug 2024
💰 $350,000/yr($240,000/yr – $350,000/yr)
About the role
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
We are seeking a Staff Software Engineer to serve as a founding technical lead for the experimentation platform team. This new team’s mission is to drive innovation through trustworthy controlled experiments at scale. A/B testing and causal inference sits at the heart of our product development lifecycle and business operations, and building an experimentation framework that is scalable, robust, and extensible is critical to empower the rapid iteration needed for hyper-scale growth of the StubHub platform. We are in the early phases of designing and implementing the next generation of this critical platform and there are large design challenges that we will need to solve across backend services, scalable data pipelines and analysis, experimentation methodology, feature flagging / instrumentation, and end-user experience. The systems that you build will be critical and have outsized impact in our ability to test and measure innovations across the entire company for years to come.
StubHub is committed to being a phenomenal and inclusive place to work. As a Staff Software Engineer, you will not only be a technical leader and innovator, but also a coach who lifts everyone around you and inspires a growth mindset across your team. Our most technical engineers are also the humblest advocates for their team members, and they operate from a place of empathy and inclusion, often teaching the same to their colleagues. Such leadership, along with bias for action, pragmatism, robustness, operational excellence, and high quality of deliverables, are some of the core tenets of this role.
This is a hybrid work opportunity located in either New York, NY or Los Angeles, CA.
About the teamThe Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users’ needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack leveraging any tool or technology necessary to support web and mobile feature innovation at scale.
We are seeking a Staff Software Engineer to serve as a founding technical lead for the experimentation platform team. This new team’s mission is to drive innovation through trustworthy controlled experiments at scale. A/B testing and causal inference sits at the heart of our product development lifecycle and business operations, and building an experimentation framework that is scalable, robust, and extensible is critical to empower the rapid iteration needed for hyper-scale growth of the StubHub platform. We are in the early phases of designing and implementing the next generation of this critical platform and there are large design challenges that we will need to solve across backend services, scalable data pipelines and analysis, experimentation methodology, feature flagging / instrumentation, and end-user experience. The systems that you build will be critical and have outsized impact in our ability to test and measure innovations across the entire company for years to come.
StubHub is committed to being a phenomenal and inclusive place to work. As a Staff Software Engineer, you will not only be a technical leader and innovator, but also a coach who lifts everyone around you and inspires a growth mindset across your team. Our most technical engineers are also the humblest advocates for their team members, and they operate from a place of empathy and inclusion, often teaching the same to their colleagues. Such leadership, along with bias for action, pragmatism, robustness, operational excellence, and high quality of deliverables, are some of the core tenets of this role.
This is a hybrid work opportunity located in either New York, NY or Los Angeles, CA.
About the teamThe Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users’ needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack leveraging any tool or technology necessary to support web and mobile feature innovation at scale.
What You've Done
- 7+ years, or equivalent demonstration, of relevant work experience in software development
- Extensive experience in designing and developing robust, distributed systems using multiple general-purpose programming languages (e.g., C/C++, Java, C#, Python, Javascript)
- Experience with system infrastructure projects with some of the following aspects: cloud-based environments, large scale data processing, distributed systems
- Experience designing and developing solutions to complex problems with significant business impact
- Hands-on technical leadership experience leading technical initiatives and setting technical direction for other engineers
- Experience coaching others with a demonstration of significant improvement of their technical capabilities
- Proven ability to learn other coding languages, platforms, frameworks, and tools
- Understanding of statistical analysis and hypothesis testing and experience with A/B testing in past work experiences is a plus
What You'll Do
- Own the technical design and roadmap for the experimentation platform
- Leverage your expertise in building and operating high scale systems with a focus on reliability and quality of analyzed data
- Design, develop, test, deploy, and maintain impactful improvements across StubHub's platforms and products with agility and resulting in high-quality outcomes
- Help build and mentor a team of software engineers, championing process
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