Director, Client Services

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don't take our word for it. We are proud to be named one of Built In's 2026 Best Places to Work in Chicago and across the U.S. Ready to make your mark? Join a team that's driving real change in the automotive industry.

The Director, Client Services, Regions reports to the Vice President of Dealer Success and leads a defined portion of the Regional Client Services organization. This is one of two Director roles that together oversee Regions; the two Directors each own a portion of the Regional book of business and partner as peers to ensure consistent standards, strategy, and client experience across all Regions. The Director sets direction and priorities for their area of accountability and develops and executes business plans through subordinate Managers, who in turn lead Associate Performance Managers, Performance Managers, and Senior Performance Managers. The Director is responsible for business results and resource allocation, including budget and staff, for their portion of the region.

Duties & Responsibilities:

• Lead a defined portion of the Regional Client Services organization through subordinate Managers, owning the performance, development, and outcomes of that leadership layer and the PFM teams beneath it
• Set direction and priorities for your area of accountability, and develop and execute business plans that deliver against short- and mid-term strategy
• Own business results and resource allocation for your portion of the region, including budget and staff
• Assist the Vice President with forecasting and business growth, driving market and product penetration across the Dealer Inspire and Cars Commerce library of products
• Partner with the peer Director, Client Services, Regions to align standards, processes, playbooks, and strategy across the full Regional organization
• Imagine, document, roll out, and iterate new processes and contests for the Manager and PFM teams as necessary
• Own retention for your portion of the region in cross-functional partnership with other teams, including digital advertising, SEO, marketplace, and beyond
• Hold regular (weekly) touch bases with your leadership team to identify wins and blockers
• Ensure ongoing training across the PFM ladder and maintain detailed knowledge of all new products and digital offerings
• Work with the Manager and PFM teams to identify upsell and expansion opportunities and build strategy
• Set talent strategy for your area; mentor Managers on best practices for people leadership and client management, and support their professional growth
• Own hiring, performance management, and (as needed) offboarding for your direct reports; meet with your Manager team for annual and ongoing performance reviews with constructive feedback on performance and growth path
• Assist in the sales and strategy process for new business development for Dealer Inspire / Cars Commerce
• Provide support to Managers and PFMs on complex client strategy, difficult clients/cancellations, and bandwidth management
• Advocate and communicate with other internal departments about larger product issues, blockers, and process