Senior Field Service Engineer - Remote

Job Description

Who will you be working with?

Bloom Engineering, a Wabtec Company, improves the environmental sustainability and performance of industrial heating applications, with a strong focus on the aluminum and steel industries. Headquartered in Pittsburgh, USA, since 1934, Bloom Engineering serves a global customer base through subsidiaries in Germany, India, and China.

Leveraging deep expertise in furnace and heating applications, Bloom Engineering helps customers reduce CO₂ and NOₓ emissions, transition to sustainable fuel sources, increase production capacity, improve temperature uniformity, reduce fuel consumption, and enhance operating flexibility—delivering meaningful competitive advantage.

How will you make a difference?

Bloom Engineering Company is seeking an experienced Senior Field Service Engineer to support customers throughout the United States. This role serves as a primary technical authority and customer-facing service representative, responsible for leading onsite commissioning, advanced troubleshooting, maintenance, and long-term support of industrial combustion and heating systems.

The ideal candidate brings deep hands-on technical expertise, strong customer relationship skills, and the ability to operate independently with scheduling and administrative support from the Field Service Coordinator. Effectiveness will require collaboration with U.S.-based engineering, sales, and service teams.

What do we want to know about you?

Required Qualifications

• A bachelor’s degree in engineering (Mechanical, Electrical, Mechatronics, Chemical, or equivalent technical discipline).
• Minimum of five (5) years of field service experience supporting industrial combustion or heating systems.
• Strong understanding of fundamental combustion principles, including air‑to‑fuel ratios, flammability limits, NOₓ formation mechanisms, and available heat.
• Minimum of two (2) years of direct experience working with Bloom Engineering or similar equipment.
• Demonstrated experience supporting industrial customers
• Working knowledge of NFPA 86 and comparable industrial combustion safety codes
• OSHA 10-Hour and NFPA 70E safety training (or ability to obtain)
• Valid driver’s license required
• Valid passport or ability to obtain a passport
• Willingness and ability to travel up to 80% of the time (90+% of travel will be in the US)
• Able to write reports in English to summarize findings and work completed

Desired Characteristics

• Extensive experience with industrial combustion systems, burners, furnaces, and heat-processing equipment
• Strong background in calibration, configuration, and analysis of mechanical and electrical instrumentation
• Ability to read and interpret technical manuals, mechanical drawings, and electrical schematics
• Experience following and troubleshooting PLC ladder logic
• Strong working knowledge of PID control systems and industrial instrumentation
• Strong understanding of industrial safety standards and field best practices
• Advanced troubleshooting, analytical, and problem-solving skills
• Proficiency with Microsoft Office applications
• Proven ability to operate independently while managing customer expectations and complex field assignments

What will your typical day look like?

• Lead commissioning, troubleshooting, maintenance, and optimization of new, existing, and retrofitted industrial combustion systems across the United States and occasionally internationally
• Perform advanced diagnostics and root cause analysis on complex mechanical, electrical, and controls-related system issues
• Review, adjust, and support PID loop programming in single- and multi-loop control systems
• Utilize, interpret, and analyze data from electronic diagnostic tools such as multimeters, pressure and flow transmitters, and combustion analyzers
• Serve as a primary technical liaison for customers, including plant operators, engineers, maintenance teams, and management
• Provide expert technical recommendations to improve system performance, reliability, efficiency, and safety
• Mentor and support less-experienced service personnel, contractors, or local support resources as required
• Collaborate closely with U.S.-based sales, engineering, project management, and service teams to resolve technical challenges and support ongoing projects
• Prepare detailed service reports, timesheets, and technical documentation following each field assignment
• Ensure strict compliance with Bloom Engineering safety standards, customer site requirements, and applicable local safety regulations

Commercial & Customer Support Re