Patient Access Rep-UC - Lead

LMC Cayce Radiology  
Full Time
AM/PM Shift 
8:00-4:30p

Consistently named best hospital, Lexington Medical Center dedicates itself to providing quality health services that meet the needs of its communities. Ranked #2 in the state and #1 in the Columbia metro area by U.S. News & World Report, Lexington Medical Center is the only hospital named one of the Best Places to Work in South Carolina.

The 607-bed teaching hospital anchors a health care network that includes five community medical centers and employs more than 8,000 health care professionals. The network includes a cardiovascular program recognized by the American College of Cardiology as South Carolina’s first HeartCARE CenterTM and an accredited Cancer Center of Excellence affiliated with MUSC Hollings Cancer Center for research and education. The network also features an occupational health center, the largest skilled nursing facility in the Carolinas, an Alzheimer’s care center and nearly 80 physician practices.  Its postgraduate medical education programs include family medicine and transitional year.

 

 

 

 

Job Summary

Greet and register all patients who present themselves for Urgent Care Services. Obtain all necessary demographic and financial information to complete the registration process to ensure legal and accurate billing and medical record input. Obtain all appropriate authorizations and/or referrals. Complete medical record and all appropriate signatures and consents. Collect Point of Service payments as appropriate and accurately record payments. Provide supervision, guidance and assistance in all registration matters to all other Urgent Care registrars. The Urgent Care Lead will oversee the operation of the Urgent Care Registration in the absence of Patient Access Leadership but will notify leadership if the need arises.

Minimum Qualifications

• Minimum Education: High School Diploma  or Equivalent
• Minimum Years of Experience: 1 Year of experience in healthcare setting and/or Customer Service area 
• Substitutable Education & Experience (Optional): None.
• Required Certifications/Licensure: None.
• Required Training: Thorough understanding of medical terminology due to the day-to-day requirements of the department;  Familiar with registration requirements /documentation, insurance, and billing;  Technical knowledge of PC and software applications;  Demonstrates ability to supervise personnel and communicate well in an organizational setting;  Knowledge of patient accounting and basic knowledge of accounting practices.

Essential Functions

• Verifies demographic and financial information to ensure the accuracy of the patient’s Medical Record and collects and accurately reports Point of Service Collections.
• Interview patients and/or their representatives to obtain demographic and financial information.
• Responsible for obtaining proper consent on adults as well as minors.
• Responsible for working with each department to ensure registrations are completed before patient leaves.
• Responsible for obtaining copies/scanning of picture ID (if available) and insurance cards.
• Responsible for obtaining necessary signatures for registration.
• Responsible for assigned area until properly relieved. This may mean staying after their assigned shift until relief is obtained.
• Responsible for ensuring that appropriate paperwork is completed at time of registration.
• Communicates face-to-face and by way of phone if necessary, with patients and patient representatives as needed.
• Obtain Workers Compensation information at the time of registration and verify as needed.
• Responsible for having a complete understanding and working knowledge of the policy and procedures regarding collection of insurance data.
• Accepts chain of command, supervision, and constructive criticism.
• Speaks positively about LMC, the department, other employees and guests.
• Contributes to teamwork and creates harmonious relations with others. Displays positive attitude toward job duties and assigned tasks.

Duties & Responsibilities

• Collect point of service payments as appropriate and accurately record payments.
• Verifies balance of cash drawer in assigned location registration area, when the drawer is opened and closed.
• Generates a trial balance when closing the cash drawer, and prepares money for deposit ensuring all checks and balances are in place.
• Professional in appearance, communications, and knowledge.
• Accepts chain of command, supervision and constructive criticism.
• Contributes to teamwork and creates harmonious relations with others.
• Displays positive attitude toward job duties and assigned tasks. Discourages gossip and treat