Position:

Customer Support Associate

Job Description:

What You'll Be Doing:

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and outside service provider (OSP) engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
• Responsible for handling more complex discrepancies, interfacing directly with OSP’s, recommending solutions and/or action plans to internal sales team staff. 
• Heavily involved with positive KPI improvement, including on-time delivery (OTD) and minimizing quality issues with the warehouse.
• Responsible for the Order to Invoice Process including but not limited to: Direct expedites with test houses (OSPs), the ability to manipulate and manage account specific backlog reports with test houses.  This includes pulling data, utilizing excel and ensuring responses are received back in a timely manner. 
• Work Order (WO) completion in Oracle, including managing delivery documents to test houses (where applicable). 
• Managing outbound order to end customer, with great accuracy and attention to detail.  Building and maintaining relationships with test houses, sales as well as internal departments within Arrow (IT, Asset, PM, Business Ops, warehouse, etc.). 
• Managing disposal of scrap inventory once WO has been completed. 
• Support sales team with direct sales contact; ensuring quick and complete follow through on inquiries from sales, test house, and end customers.   
• Handle and assist with branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), FQR (Field Quality Request) where necessary.

What We Are Looking For:

• Has developed knowledge and skills through formal training or considerable work experience
• Entry level often for those with work experience in the skill area
• Works within established procedures with a moderate degree of supervision
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
• Requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience.
• Moderate level Microsoft Excel skills to include pivot tables and VLookups.

Work Arrangement:

Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home.

What’s In It For You :

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
• On-site Café with Catering Option for Busy Lifestyles
• 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
• Bike Racks
• And more!

Annual Hiring Range/Hourly Rate:

$24.66 - $30.14

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:

US-CO-Denver, Colorado (Panorama Arrow Building)

 

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penaliz