Clinical Support Team Provider (NP/PA)

The Petaluma Health Center's mission is to provide high quality health care with access for all in Southern Sonoma County & West Marin. We pride ourselves on our Patient-Centered care while maintaining an engaging environment for our staff. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community. 

FULL TIME EMPLOYEE BENEFITS: 

• 21 Days of Paid Time Off
• 10 Paid Holidays
• Performance-Based Bonus
• Relocation Assistance
• Medical Insurance (Entire deductible paid by us!)
• 30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA)
• Dental Insurance
• Vision Insurance
• Gym Membership Discounts at Synergy Health Club and 24-Hour Fitness!
• 401K Matching after 1 year of employment
• Flexible Spending Account, Dependent Care FSA
• Life Insurance (included at no cost to the employee)
• Long Term Disability (included at no cost to the employee)
• Employee Assistance Program (included at no cost to the employee)

*This role is primarily remote with 1-2 days per week of in person work at our Petaluma Clinic. Must reside in CA to qualify for this role. 

Summary: The NP/PA Clinical Support Team Provider will serve as an integral member of the Petaluma Health Center’s primary care team and offer critical treatment plan follow up and support for patients at Petaluma Health Center’s sites. The Clinical Support Team Provider will ensure that patients, particularly those at high risk or with complex care needs, have access to timely and appropriate care between visits with their primary care providers. Critical to the role will be the ability to navigate the electronic health record (EHR) and manage the flow of information to improve health outcomes for patients. 

Areas of Responsibility: 

Team Support and Coverage:  

• Provide support to teams to ensure timely review of labs, diagnostic imaging, and documents for patients between visits.
• Ensure patient-centered focus on timely resulting of diagnostics ordered by primary care providers or urgent care providers by working with the Clinical Support Team to communicate these results and any follow-up needed subsequently.
• Be available to primary care teams at all sites as backup for urgent questions or review of results if primary care providers are unavailable and patients or hospital providers need assistance for coordination of care
• Be available to primary care teams at all sites as backup for urgent medication review or refill

Patient Care: 

• Provide patient visits via telehealth to review urgent or timely diagnostic results
• Provide in person or telehealth urgent care on a regular schedule or as needed
• Work with patients to establish individual health goals and identify potential problems/barriers.
• Assist in timely scheduling of medical appointments to support patient health.
• Ensure that pertinent diagnostics are ordered and appropriate therapies are implemented according to scope of practice guidelines.
• Communicate with patients so as to improve their understanding of their health care, facilitate appropriate health maintenance and treatment seeking behavior, and optimize their care outcomes.
• Function as an integral part of the clinical staff through participation in Medical Staff meetings and other PHC committees or workgroups
• Demonstrate competent knowledge in delivering health care to patients through the peer review process
• Maintain credentials by keeping all required licenses current, including but not limited to California Medical License, DEA licenses, CME hours, BLS certifications and any other required licenses and/or certifications.
• Willingly perform other duties within the scope of practice as assigned
• Abide by all Joint Commission Ambulatory Care requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, compliance with National Patient Safety Goals, and licensure and health screenings.

Required Education and Experience: 

• Completion of a nationally accredited Nurse Practitioner or Physician Assistant Program
• Two years’ experience as a licensed NP or PA provider delivering primary care in a family practice setting, or graduation from a one-year NP residency program
• Experience working in a NCQA Patien