Client Relationship Manager

Company Description

Lumina Agency INC is a forward-thinking business consulting and growth strategy firm dedicated to helping organizations expand their market presence and achieve sustainable success. We combine analytical precision with innovative execution, delivering measurable results for our clients across diverse industries.

Our team is driven by integrity, professionalism, and a commitment to excellence. At Lumina Agency INC, we cultivate a collaborative environment where ambitious professionals can sharpen their skills, contribute meaningfully, and grow within a structured yet dynamic organization.

Job Description

We are seeking a polished and results-oriented Client Relationship Manager to join our Baton Rouge team. This role is responsible for nurturing client partnerships, ensuring service excellence, and identifying opportunities to expand and strengthen client engagement.

The ideal candidate will serve as the primary point of contact for assigned clients, maintaining clear communication, resolving concerns efficiently, and ensuring overall satisfaction.

Responsibilities

• Develop and maintain strong, long-term client relationships

• Serve as the main liaison between clients and internal teams

• Understand client objectives and align services accordingly

• Monitor account performance and ensure delivery standards are met

• Identify opportunities for account growth and business development

• Address client inquiries, concerns, and feedback in a timely and professional manner

• Prepare reports, updates, and presentations for client review

• Collaborate with cross-functional teams to ensure seamless execution

Qualifications

• Strong communication and interpersonal skills

• Excellent organizational and time-management abilities

• Strategic thinking and problem-solving mindset

• Professional demeanor with high attention to detail

• Ability to manage multiple accounts simultaneously

• Leadership potential and team-oriented attitude

• Proficiency in standard business software and reporting tools

Additional Information

• Competitive salary ($45K–$49K annually)

• Opportunities for professional growth and advancement

• Skill development and ongoing training

• Collaborative and supportive work environment

• Full-time, stable position within a growing organization

• Performance-driven culture that rewards initiative