Technology Governance Program Manager, VP

Who we are looking for

This individual contributor, yet highly collaborative role, will work with various stakeholders to deliver value-added enterprise program management.  A successful candidate is a problem solver who understands the details and is involved in the design and implementation of scalable solutions that integrate process, technology, and organizational change. You understand risk frameworks, control environments, data management requirements and have analytical, strategic thinking, organizational and communication skills. You are responsible for bringing transparency to how our most crucial and complex projects (spanning technical teams, domains, and products) intersect and sequence. You’ll coordinate cross-organizational dependencies and priorities, and help teams deliver and become more efficient. You can demonstrate your leadership abilities by driving decision-making and building strong relationships across the organization. Our team focuses on maintaining lightweight processes and continual improvements while optimizing and accelerating execution. Clear communication, metrics, and visibility are building blocks of our values.

Why this role is important to us 

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.  

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.  

Join us if you want to be part of a great team, grow your technical & governance skills, solve real problems and make your mark on our industry. 

What you will be responsible for

• Help break down projects into component parts, identifying and tracking dependencies and opportunities for optimization; proactively identify problems and recommend solutions before they become blockers

• Create and refine processes when necessary; maintain focus on reliability and continual improvements, and automation and scaling

• Identify KPIs and success metrics, collect and analyze data; make information visible

• Communicate goals, status, risks, and impact to teams and stakeholders; you are able to adapt communications to any level

• Develop correlation of project objectives with measurable goals, roadmaps, and execution plans

• Work with teams to clarify goals and deliverables; bring data to planning and prioritization

• Help manage communication to stakeholders / management across levels 

• Use data and analytical skills to conduct assessments and utilize data management metrics and insights to influence in a compelling, action-oriented manner

• Leverage excellent verbal and written communication skills to clearly articulate risk/issues and progress against mitigating risk/issues

• Oversee projects in a matrixed-style environment while being an individual contributor

What we value

• Ability to pivot quickly to matters requiring immediate attention and drive to completion, including times where multiple stakeholders may not have fully-aligned goals

• Simplify complex topics and create innovative solutions / ideas to solve problems

• Advise partners on workflow improvements to get the most out of our technology programs and projects / identify areas for improvement

• Maintain a One State Street perspective and deliver results, which are beneficial for both individual businesses and the firm as a whole

• Provide effective challenge by identifying opportunities and influencing stakeholders and partners to embed program management principles into controls, business processes, platforms, tools, and strategic initiatives across the organization

• Become a trusted advisor to the business and technology partners providing insight and risk mitigation on program management; establish clear responsibilities with various partner teams

• Ambitious and proactive: able to show initiative and come up with ideas without prompting

• Ability to think on your feet: be able to suggest solutions as issues come to light

• Demonstrated sense of curiosity and the courage to ask tough questions

• A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker