Lead, HR Business Partner

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Lead HR Business Partner, you will support employees and leaders at Zocdoc in all things people-related. You will be an integral part of the People Operations team, seamlessly delivering all aspects of the employee experience to various client groups which include Technology and Product across the business. Your deep understanding of people development and building engagement will empower leadership to attract and maintain top talent.

You’ll enjoy this role if you are…

• Resilient and ownership minded; you can navigate ambiguous situations in a fast paced environment with ease
• Excited to innovate and be a builder, optimizing processes and implementing new initiatives
• Curious and ask the right questions to determine the root cause of issues and find solutions
• Comfortable with using data and analytics to identify problems and support decisions

Your day to day is…

• Coaching leaders on all people related matters including talent assessments, succession planning, organization effectiveness, and developing top performing teams
• Driving organization design efforts to ensure scalability, aligning structure with business goals and supporting long-term growth while keeping change management top of mind to enable successful adoption and minimize disruption during periods of transformation
• Interpreting client groups’ strategy and objectives and building them into a strategic HR roadmap with supporting action plans and HRBP lead initiatives
• Enhancing employee & manager enablement by designing development tools and creating, measuring and monitoring HR metrics to analyze data, extracting key insights in order to help make data driven decisions that support designing development tools and overseeing the performance review and talent calibration process and HR strategy and initiatives
• Leading the design and execution of workforce restructures and partner with leaders to identify critical succession planning needs
• Working side-by-side with leaders and hands-on with the internal People Operations team to deliver excellence in People programs, including compensation, benefits, organizational development, performance management, and talent development programs
• Proven HR instincts - well-versed with navigating  and resolving complex employee relations issue
• Championing and innovating on ways to enhance the employee experience, ensuring that we hire, develop, and retain amazing team members; partner with leaders on rewards and retention levers
• Earning trust with leaders by understanding the business, and help leaders understand their People business, including metrics and drivers around hiring, performance management, talent development, engagement, and retention
• Acting as a change agent by playing an integral role in guiding change management with leaders and employees through strong communication and cross-team alignment

You’ll be successful in this role if…

• You have a Bachelor’s degree or equivalent with 8+ years of progressive experience in Human Resources, including 5+ years experience as a Human Resources Business Partner working directly with department executives and senior leaders in a technology driven organization
• You’re an expert in HR policy and laws
• You are resilient and resourceful. You can work in the gray and navigate a constantly changing environment with ease
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