Manager, ServiceNow Platform Delivery

About the Job

Red Hat is looking for a Manager to lead our ServiceNow Platform Delivery team.  This team is part of the ServiceNow CoE and is responsible for the health, operations, architecture, and upgrade of all Red Hat ServiceNow instances. We are seeking a dynamic and energetic individual who can help mature ServiceNow related practices, and ensure the evolution of the platform scales to meet growing demands across the enterprise.

What You'll Do

Leadership:

• Cross-collaborate with the ServiceNow CoE Management team on Delivery aspects

• Align with the Agile/SAFe standards defined within the ServiceNow CoE team

• Foster a collaborative and high-performance team environment

• Lead and mentor a team of ServiceNow developers and analysts

• Allocate resources effectively to ensure optimal delivery

• Resolve team conflicts and ensure a positive working environment

• Reconcile conflicts of priority related to ServiceNow Platform & CMDB functionality deployments

Solution Delivery:

• Technical development standards

• Ticketing standards

• Release management

• Solution and user support

• Reporting and Metrics

• Other industry standards pertinent to the maturity of the ServiceNow CoE

• Platform & CMDB

• Platform access and security guidelines

• Upgrade strategy and process guidelines

• Integrations strategy

• Release management

• Platform monitoring

• Architecture and design principles

• Citizen Development Program

• Data architecture and retention

People Management:

• Recruit, onboard, and retain top talent for the ServiceNow delivery team.

• Set clear performance expectations and provide regular feedback to team members.

• Conduct performance reviews and manage career development for team members.

• Recognize and reward team achievements and contributions.

• Encourage diversity and inclusion within the team.

• Promote a culture of continuous learning and professional development.

• Perform other duties as assigned

What You’ll Bring

• 5+ years of relevant IT experience

• 3+ years management experience with a focus on ServiceNow

• Strong leadership and organizational skills - capable of motivating and managing organizations or teams to deliver desired results

• Proven track record of managing agile delivery teams

• Demonstrated ability to consult and partner with all levels of leadership across the organization

• Excellent communication skills, with the ability to present complex, strategic ideas or concepts in a business and user friendly manner

• Knowledge of ITIL processes, business analysis, development, project management, and process improvement practices

• Experience collaborating cross-functionally to create alignment and support 

• Ability to juggle many competing priorities and deadlines in a fast-paced and continually evolving environment

• Ability to work in and manage ambiguity

The salary range for this position is $116,640.00 - $192,390.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

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