Customer Success Manager

At Chime, we're passionate about creating products that help people Unlock Financial ProgressTM. We’re a financial technology company, not a bank*, founded on the idea that basic banking should be helpful, transparent, and fair.

At Chime Enterprise, we extend this mission to the workplace. We partner with forward-thinking employers across the U.S. to provide them with proven solutions to drive engagement, productivity, and organizational success within their teams. Our enterprise suite of products helps employers support their employees at any point in their financial journeys, creating a more financially healthy and engaged workforce, empowering them to own the long-term value of their work and achieve their financial goals. 

We are a dynamic team of innovators driven by our mission. Joining Chime Enterprise means being part of a fast-moving startup culture within the larger organization at Chime, offering room for bold experimentation, big decisions, and exciting growth opportunities. We’re revolutionizing the future of work and unlocking potential for both employers and employees alike—want to join us?

About the role 

We are seeking a dedicated and experienced Strategic Customer Success Manager to join our dynamic team. In this senior role, you will play a crucial part in ensuring the success, retention, and growth within our strategic, large enterprise accounts. Your primary responsibilities will include developing strong relationships, deeply understanding client business needs, and creating customized strategies to enhance their success with our programs. You will work closely with various teams within the company to deliver exceptional service and support.

The base salary offered for this role and level of experience will begin at $86,400 and up to $108,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to 

• Enterprise Client Engagement: Serve as a strategic advisor to enterprise clients, developing a deep understanding of their business objectives and aligning our solutions to maximize value.
• Onboarding & Program Optimization: Lead onboarding for new enterprise clients, ensuring a seamless transition and identifying ways to optimize their engagement with our offerings.
• Strategic Growth: Own the renewal, upsell, and pilot conversion processes by leveraging consultative selling and negotiation tactics to drive expansion opportunities.
• Campaign Leadership: Design and execute engagement campaigns tailored to client goals, driving enrollment, utilization, and long-term success.
• Metrics & Performance Analysis: Track and analyze client performance data, providing strategic insights and actionable recommendations to enhance program adoption and retention.
• Cross-Functional Collaboration: Work closely with sales, operations, marketing, and product teams to address client needs, escalate issues when necessary, and advocate for product enhancements based on client feedback.
• Relationship Management: Build and maintain strong relationships with key stakeholders, ensuring trust and alignment at the highest levels. This will require traveling to clients.

To thrive in this role, you have       

• 5+ years of experience in customer success, account management, or consulting, preferably with strategic large enterprise clients.
• Proven expertise in negotiation and contract management for renewals, upsells, and pilot-to-full-scale conversions.
• Experience leading client engagement campaigns to drive program enrollment and adoption.
• Strong business acumen with the ability to understand client industries, challenges, and strategic priorities to provide tailored solutions.
• Excellent communication and presentation skills, both written and verbal, with experience engaging executive stakeholders.
• Ability to prioritize, multitask, and manage time effectively in a fast-paced environment.
• Analytical mindset with the ability to interpret data and trends.

Why Join Us?

• Opportunity to work with a passionate team dedicated to client success and innovation.
• Competitive salary and benefits package.
• Career growth and development opportunities in a rapidly expanding company.
• Collaborative and inclusive work environment where your ideas are valued.

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our