Senior Site Reliability Engineer

Company Description

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,500 companies and 100 Million threats detected a day.

We work in a fast paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrive on being the first to solve problems. We are always looking to hire highly passionate, collaborative people that want to contribute and make a difference.

We are currently seeking a Senior Site Reliability Engineer to join our Incident Management Team as we support and manage our global cloud platform infrastructure. Zscaler's cloud platform is one of the world's largest private clouds delivering Security-as-a-Service to the world's leading enterprise companies.

You will have the opportunity to learn and challenge yourself technically working in a complex technical environment.

Job Description

Support and troubleshoot multiple large-scale distributed software applications and networks

Lead and Coordinate the response to critical incidents to support reliability targets

Share an on-call rotation and be an escalation contact for critical service incidents

Communicate effectively with engineering teams and executives to provide status updates and drive urgency

Determine the situation, options, and risks and make timely decisions to facilitate incident resolution

Drive Post-Incident Analysis to ensure a thorough understanding of failures and identify critical follow-ups

Create and deploy scalable monitoring and control tools and processes to support a highly available global infrastructure.
Design, code and deploy automation to eliminate operational toil and improve reliability.
Champion best practices for reliability within Engineering Department
Participate and/or lead projects from intake to closure

Qualifications

• Strong communication and interpersonal skills
• Decisiveness and ability to make sound judgments under pressure
• Problem-solving and analytical skills
• Strong hands-on Linux system administration experience (5+ years). 
• Experience in operations or site reliability engineering supporting large scale production environments with high uptime requirements
• Hands-on experience with a coding language such as Python, Go, etc (5+ years)
• Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and and network devices
• Experience with large-scale commercial networking and security applications is a plus.

Bachelor's degree in Computer Science, a related technical field involving computer systems engineering, or equivalent practical experience.

Additional Information

The base salary range for this full-time position is $115,000 to $165,000 +equity + benefits.

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, location and relevant education or training

All your information will be kept confidential according to EEO guidelines.

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What You Can Expect From Us:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender iden