Assistant Veterans Service Officer

Job Posting End Date:

05-16-2026

Worker Sub-Type:

Regular

Scheduled Weekly Hours:

40

Position Summary:

This position provides direct assistance to Marathon County Veterans, dependents, or survivors regarding benefit availability and eligibility. Work requires extensive knowledge and technical expertise regarding VA benefits, services, claims processing and eligibility for compensation.  Work often requires communicating with federal, state, and county entities in connection with benefit eligibility determinations and claim submission. This position works independently, providing accurate information regarding veterans benefits and compensation.   

Examples of Work Performed:

The following duties are typical of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required or assigned.

• Provides technical information and education regarding a wide range of Veterans benefits and programs with an in-depth knowledge of these services.
• Meets regularly with Veterans and their families to understand their needs and help them understand the types of benefits for which they may be eligible to receive.
• Provides claims expertise and assistance to individuals when filing claims with the Veteran Administration (VA).
• Independently interviews Veterans and their families to ensure accurate and complete documentation is submitted to the VA, as well as communicate directly with related agencies when clarification is needed and provides periodical follow-up when required. 
• Receives, processes, and enters data while safeguarding confidential information in accordance with HIPAA law, personal protected information security guidelines and county policy.
• Provides information in the areas of VA pension types, service-connected disability ratings, decision appeals, dependency indemnity compensation (DIC) and survivor benefits. 
• Prepares affidavits and official documents as well acquire public documents, vital records, military records, medical, social, psychological, and financial information, etc., from claimant’s employers, financial intuitions, insurance companies, commercial vendors, creditors etc. as required to fulfill claimant obligations.
• Works directly with other County Departments such as Register of Deeds (requesting death, birth and marriage records), County Clerk (mailings, updating postage), Finance (payroll and accounts payable), and Aging & Disability Resource Center (referring Veterans for other county services, obtaining materials).
• Processes State and Federal veteran benefits such as burial benefits, medical/health care services, educations, and others.  
• Represents the Department at Marathon County community events, participates in outreach efforts and other initiatives deemed appropriate as assigned by the VSO.
• Maintains VA Accreditation to access confidential and secure Veterans Administration databases to process requests, claims and view benefits as needed (e.g., VIMS, VBMS, VBATS, and others.)
• Utilizes Microsoft Office applications (Outlook, Word, Excel, etc.), Marathon County Website, Workday, Vital Records, Laserfiche and other computer applications to perform daily job duties.
• Attends staff meetings, participates in required training/conferences and completes annual VA accreditation requirements.
• Performs VSO duties in his/her absence by being an advocate for Marathon County Veterans and their families.
• Performs other duties as assigned.

Qualifications:

• A Bachelor’s Degree in Business Administration, Human Services; related degree or the ability to obtain degree within one year of hire required; and a minimum of three years related work experience.  Related work experience should include interviewing customers, researching individual eligibility, and processing claims or similar.
• Preferable experience in an area related to government benefits administration, especially Veterans benefits. Other combinations of education and work experience that provide equivalent knowledge, skills and abilities may also be considered.
• Must be a veteran as defined by Wisconsin Statute 45.01.
• Must obtain U.S. Department of Veterans Affairs General Counsel Accreditation within one (1) year of hire.
• Valid driver license with a driving record that meets County standards.

Knowledge, Skills, and Abilities:

• Experience developing operational policies and training clerical staff.
• Ability to maintain a thorough knowledge of changes and updates within the VA system as applicable to Veterans benefits and services.
• Ability to independently make decisions in accordance with Department policies and VA guidelines while maintainin