Jobs and Careers

Insurance Claims Adjuster - Litigation

American Express

United Statesfull_timeVerifiedPosted 20 Aug 2025

💰 $96,000/yr($48,000/yr – $96,000/yr)

About the role

Insurance Claims Adjuster - Litigation-25014907

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

AMEX Assurance Company provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This role will reside in the Claim and Servicing Operations department of AAC, whose primary responsibilities include enrollment, servicing, and adjudication of insurance policies and claims; this role provides an exciting opportunity in handling Litigated Claims for all claims within the AMEX Assurance Company Insurance portfolio, Including but not limited to Travel and Medical claims within the highly complex suite of Specialty Lines products.
Duties include but not limited to:

Investigation/research by using tools available and making outbound calls to settle claims
Communication via written and/or direct phone interaction with the customer, to ensure timely decisions
Communication and partnership with our legal teams and leadership
Decision making of claims for these products
Contract and policy interpretation
Maintaining state compliance

****To be considered for this position you must reside in Arizona. This is a hybrid position and will require the successful candidate to be in office a minimum of 3 days per week.
Minimum Qualifications:

2 years of Customer Service experience
2 years Insurance experience, preferably in claims
Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills
Passion for exceptional service
Strong phone skills
Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow
Ability to demonstrate initiative with minimal supervision to drive results
Strong problem-solving skills, time management and organizational skills
Superior level of accuracy and attention to detail.
Strong proficiency in PC skills, including MS Word and Excel

Preferred Qualifications:

Travel and Medical Claims experience
Auto Insurance Experience
Litigation claims handling experience
Insurance or Travel Industry experience

A current Claims Adjuster License
If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training. Upon hiring, candidate will have 2 attempts to pass the Arizona Licensing exam. If the exam, to obtain your license, cannot be passed within 2 attempts, employment will be terminated.