Oracle ERP Service Delivery Manager Remote

Company Description

Version 1’s market leading Enterprise Applications Practice specialises in Finance, Supply Chain, HR, and Payroll Solutions with over 650 Oracle Specialists across the UK, Ireland, US, Australia, India and Slovenia.

We deliver consulting and managed services to transform and optimise ways of working for more than 230 customers through the provision of specialist knowledge right across the Oracle product stack – Oracle Fusion Cloud for ERP, HCM and EPM, eBusiness Suite, JDEdwards, Peoplesoft and Hyperion, not to mention extensive expertise in Analytics, Infrastructure, and Integration.

We have grown both organically and through acquisition, with our most recent acquisition of EPM and Analytics experts Qubix bringing 170 specialists to our team.

Our Oracle Fusion Cloud team has grown significantly over the past 3 years powered by recent business wins including Galliford Try, Bank of England, An Post, Inizio Health, Birmingham City Council, Royal Borough of Kensington and Chelsea and QBE Insurance.

ASPIRE is a differentiated value-led approach to Managed Services that relentlessly seeks to make a real difference to our customers business, it places continuous improvement, value, and business innovation at the heart of everything we do.

ASPIRE is one of our strategic pillars for 2024 and Service Delivery is key to its success.

We have an exciting growth strategy that will see further rapid growth and opportunity to drive value for our customers into 2024 and beyond.

• Number 1 - Best place to work in Ireland #GPTW2023
• 5th Best Large Workplace in the UK #GPTW
• 10th place in Glassdoor’s Top 50 UK companies
• UK & Ireland’s premier Oracle, Microsoft & AWS partner  
• Market leader in Oracle ERP and Cloud Applications  
• Consulting, implementation, and support services  
• 3200+ strong, €347m/£302m revenue business  
• ERP Partner of the Year  

Job Description

Oracle ERP Service Delivery Manager Remote

REMOTE BASED – CAN BE BASED ANYWHERE IN IRELAND

Would like you like the opportunity to expand your skillset further across, Oracle EBS, Oracle ERP Cloud and HCM Cloud?

How about if you worked with an Oracle ERP Partner of the year and ERP Managed Services Partner of the year?

Here at Version 1, we are looking for an Oracle ERP Service Delivery Manager to join our Enterprise Applications Practice.

You will have the opportunity to work with the latest cloud technology and worked on projects across a multiplicity of sectors and industries.

Oracle ERP Service Delivery Manager Remote

Roles & Responsibilities:

You will

• Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability.
• Input to service design and support for service implementation.
• Maintain standards for ISO 20000 & other relevant quality standard compliance.
• Manage customer escalations, issues, problems, and requirements.
• Conduct regular Service Reviews with Customers.
• Identify and progress Continual Service Improvement initiatives.
• Manage business risk and knowledge to ensure business continuity.
• Achieve targets and improvement initiatives for customer satisfaction.
• Explore and drive opportunities within existing customers for new/additional work.

Qualifications

You will have strong customer service/relationship management experience and ideally, some experience in software development or ERP software implementation/ support.

In addition, you will have:

• Strong leadership and decision-making skills
• Strong analytical skills
• Demonstrated ability to work within a process-driven environment.
• Resource Management experience: performance management, workload distribution, team development, knowledge management
• Strong understanding of software configuration management
• Effective verbal and written communication skills
• Self-starter. Recognises what needs done, takes responsibility for bringing people together to find solutions and escalates when progress is impeded.

Additional Information

Why Version 1?

• Quarterly performance related profit share (Paid the last 56 quarters)
• Certified Great Place to Work for over 10 years in a row (Number 1 in Ireland)
• Career Progression
• Employee Discount Scheme - available online and in a wide range of stores
• Flexible and Remote working Options
• Lunchtime activities including but not limited to fitness, yoga, financial advice, and wellbeing.
• Pension
• Private Healthcare Cover<