People Support Generalist (Human Resources)

POSITION RESPONSIBILITIES

Employee Relations:
• Serve as the first point of contact for employee inquiries regarding workplace policies and practices.
• Conduct thorough investigations into employee complaints and recommend resolutions in compliance with company policies
and applicable laws.
• Coach and counsel supervisors and employees on conflict resolution, disciplinary action, and performance improvement.
• Partner with leadership to foster a positive work environment that aligns with company culture and values.
Recruitment and Onboarding:
• Partner with hiring managers to understand staffing needs and develop proactive recruiting strategies.
• Conduct comprehensive new hire orientation sessions and ensure a smooth onboarding experience for all new employees.

Performance Management:
• Assist managers with setting performance goals and expectations aligned with business objectives.
• Coordinate and track employee performance review process, including mid-year and annual evaluations.
• Provide guidance to supervisors on performance improvement plans (PIP’s) and monitor progress.
• Support the calibration of performance ratings to ensure consistency and fairness across departments.

HR Policies and Compliance:
• Ensure company policies and procedures are consistently applied and updated to reflect current laws and best practices.
• Advise management on employment compliance, including FMLA, FLSA, ADA, OSHA, EEO, and other regulatory requirements.
• Maintain confidential and accurate employee files and HRIS data in accordance with legal standards.
• Support audits by preparing necessary documentation and ensuring readiness for internal and external reviews.

Training and Development:
• Identify training needs by consulting with managers and employees and analyzing organizational goals.
• Coordinate or facilitate employee training programs, such as leadership development, safety training, and compliance
workshops.
• Track training attendance and completion and accurate records.
• Support career development initiatives by promoting available learning opportunities and programs.
Benefits Administration:
• Act as a liaison between employees and benefits providers for health insurance, life insurance, retirement plans, and other
programs.
• Assist employees with benefits enrolment, qualifying life events, claims issues, and other benefits-related questions.
• Coordinate open enrollment processes, including communication, system setup, and employee education.

HR Reporting and Analytics:
• Prepare regular reports on HR metrics such as headcount, turnover, time-to-fill, and training hours.
• Analyze HR data to identify trends, risks, and opportunities, and present findings to management.
• Maintain compliance with reporting requirements under state and federal regulations (e.g., EEO-1 reporting).

Employee Engagement:
• Support the planning and execution of employee engagement activities, such as recognition programs, appreciation events,
and surveys.
• Collect and analyze employee feedback to recommend improvements in engagement and retention strategies.
• Champion diversity initiatives across the workforce.
• Serve as a advocate for the employee experience, promoting two-way communication between staff and leadership.
Other duties as assigned

EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES:

EDUCATION:
• Bachelor’s degree in Business, Human Resources Management, or a related field preferred.
• SHRM or HRCI certified preferred

EXPERIENCE:
• Proven experience as an HR Generalist or similar role required, and in a logistics, warehousing, or transportation
industry preferred.

KNOWLEDGE:
• Knowledge of HR best practices, employment laws, and regulations.
• Strong interpersonal skills

SKILLS and ABILITIES:
• Attendance - Ability to work required schedule and arrive at work on time and work alternative schedules to
accommodate the needs of the business.
• Communication - Ability to effectively communicate in writing and verbally in a courteous and professional
manner with others. Ability to understand and follow verbal and written instruction.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity,
religion, or job type.
• Relationship Building - Ability to establish and maintain effective working relationships with customers, coworkers and management.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.