Project Manager - Manager Level - Strategic Initiatives and Business Operations

Project Manager - Manager Level - Strategic Initiatives and Business Operations

The Credit Review Operations team is currently hiring a Manager who will be leading high priority horizontal initiatives while providing ongoing organizational support to drive team objectives. As a Manager, you will provide direct support to the Senior Director of Operations and Chief of Staff. You will collaborate with our key partners to drive strategy and execute on high priority projects for the Credit Review organization. 

You will work with smart and passionate people delivering impactful results that support Credit Review processes and innovation. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements. 

Responsibilities include but are not limited to:

• Works with the Chief of Staff in developing and iterating management practices to improve transparency, efficiency and effectiveness of the organization

• Own Quarterly Business Review meetings for the SLT – Executive and Board materials, Regulators, management meetings and more – by working with the Chief of Staff to build the right messages and content, and assists with deckbuilding

• Aid Chief of Staff in regular reviews of strategic goals, initiatives and key metrics; hone in on the strategic, operational and organizational areas for leverage

• Drive collaboration across all areas of Credit Review to ensure consistency, sharing of best practices and optimization of resources and talent

• Bring design thinking into the organization in order to transform workflow, policies, procedures, guidelines, requirements and standards

• Own special projects as they arise, based on business needs

• Must bring a positive, can-do attitude and demeanor, and be agile in order to flex with evolving and emerging business needs

• Manage resource planning and optimization efforts ensuring alignment with strategy including, but not limited to, planning, budget management, headcount management

• Collaborate with internal partners such as HR for All Associate Survey results and analysis and Finance for on-going budget management updates

• Developing relationships with key stakeholders including Senior Leaders, associates, and key internal partners

• Drive the development and monitoring of the Credit Review annual testing plan

The successful Candidate should be:

• Action-Oriented & Results-Driven - You have a desire to take action, try new things, and sometimes fail; roadblocks won’t set you back, because you’ll stay focused on your goals; you’re organized, are up for juggling multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do

• Up for a Challenge & Fungible - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well rounded solutions; you have an insatiable appetite for learning, and are constantly seeking out new challenges

• Passionate & Customer Focused - You are customer obsessed, you make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience

• Communicative & Influential - You communicate complex ideas concisely and convincingly; you adjust your communication to your audience and are comfortable with presenting to executive leadership

• Collaborative & Team-Oriented - You value diverse perspectives and seek insights from others; you bring energy to the group and rally them around a common goal 

Basic Qualifications

• Bachelor’s Degree or military experience

• At least 5 years of experience supporting, partnering and interacting with internal business clients

• At least 3 years of business consulting, project management or change management experience

Preferred Qualifications

• Master’s Degree

• 5+ years of experience implementing change within a large organization

• 3+ years of experience presenting in front of senior leadership teams

• 3+ years of experience leading process improvement initiatives 

• 3+ years of experience in Business Management or Chief of Staff offices

At this time, Capital On