IT Business Systems Manager

The IT Business Systems Manager leads digital transformation initiatives to automate and streamline processes, enhance communication and reporting, and deliver quality technology solutions across the organization. This role serves as a strategic bridge between business units (Supply Chain, Logistics, Sales, Operations, Finance) and the Digital Technology Division—driving the planning and execution of enterprise system projects such as ERP, CRM, HRIS, WMS, TMS, and LMS. The manager oversees the full business implementation lifecycle, from requirements definition and process mapping to change management, training, and user adoption. They combine business insight, technical understanding, and project management expertise to ensure systems operate efficiently, align with strategic goals, and deliver measurable business value.
Essential Job Functions
• System Lifecycle Oversight: Manage the full lifecycle of enterprise-critical applications (e.g., ERP, WMS, CRM, EDI, or core financial platforms), including selection, configuration, implementation, integration, upgrades, and retirement.
• Strategic Alignment: Collaborate with business leaders and process owners to identify needs and recommend system-based solutions that support organizational objectives and drive digital transformation.
• Vendor Management: Manage relationships with software vendors, consultants, and integration partners, including negotiating contracts and ensuring adherence to Service Level Agreements (SLAs).
• Project Management: Lead and execute cross-functional projects related to system rollouts, migrations, enhancements, and integrations, ensuring projects are delivered on time and within budget.
• Requirements Translation: Partner with Business Analysts to ensure that business requirements are accurately translated into technical specifications and functional designs that guide the development team.
• Testing and Deployment: Oversee and coordinate all testing phases, including user acceptance testing (UAT), to ensure new or modified systems meet business requirements and operate reliably before deployment.
• Process Optimization: Analyze current business processes to identify inefficiencies and leverage technology (such as automation or system configuration changes) to streamline workflows, increase productivity, and reduce operational costs.
• Data Integrity: Ensure data integrity, consistency, and security across all integrated systems and platforms.
• Reporting and Analysis: Oversee the generation of reports, dashboards, and data analysis from business systems to provide insights that support data-driven decision-making for executive and operational stakeholders.
• Team Development: Lead, mentor, and manage a team of Business Systems Analysts and/or Systems Specialists, allocating resources to projects and ensuring staff development and cross-training.
• Support and Training: Provide high-level technical support for business applications. Develop and deliver training programs and user guides to ensure end users effectively use business systems.
• Budget Management: Develop and manage budgets for systems-related projects, maintenance, and vendor contracts, ensuring cost-effective use of IT resources.
Experience/ Training/ Education
• 7 years of experience working hands-on with at least one major enterprise-critical application (e.g., SAP or Oracle)
• Experience managing or mentoring a team of Business Analysts, Systems Administrators, or functional experts is essential for Team Development and resource allocation.
• Direct experience in at least full-cycle system implementations (from selection to post-launch support).
• Bachelor's Degree in related fields such as Management Information Systems (MIS), Computer Science, Business Administration, or Industrial Engineering.
• Master of Business Administration (MBA) or a Master's degree in a technology-related field (e.g., MS in Information Systems) is preferred
Knowledge, Skills, and Ability
• In-depth knowledge of how Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Warehouse Management Systems (WMS), and other core business applications function and integrate.
• Understanding of system integration methodologies (APIs, ETL, middleware) and data flow across organizational boundaries.
• Comprehensive understanding of key business processes within areas like Supply Chain, Finance (GL, AR, AP), and Sales/Operations to effectively lead process mapping and requirements definition.
• Knowledge of industry best practices relevant to the systems being managed (e.g., GAAP for finance systems, Lean principles for WMS).
• Strong understanding of IT governance, risk, and compliance standards.
• Skill in configuring and customizing core business systems (e.g., ERP modules) to align with defined business req