Customer Support Representative

Location: Champaign,Illinois,United States

Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, has an opening for a Customer Support Representative in its Customer Support department. The ideal candidate for this position will be a high-energy, attentive-to-detail, multitasking individual who can balance quality and quantity. Hours for this position are Monday–Friday, 8am to 5pm Central Time. The Customer Support Representative is responsible for communication, order entry and administrative tasks for the Customer Support department.

Responsibilities

• Communicating with customers via:
  • Phone
  • Email
  • Cases
  • Chat
• Assisting customers with:
  • Basic product installation
  • Product access and activation
  • Phone orders
  • Product and course registration
• Supporting internal teams by:
  • Assisting Sales with customer inquiries
  • Handling calls from Sales related to order placement
• Processing orders received from customers and Sales within our business system

Qualifications

• Proficiency in English with excellent written and verbal communication skills
• A minimum of a two-year degree or a high-school diploma and equivalent experience
• Two to four years of experience in a customer service environment
• Exceptional organizational and time-management skills
• Computer literacy and a willingness to acquire additional skills as deemed necessary
• Enjoys working with people and solving problems
• Willingness to go the extra mile to assist customers

Preferred qualifications

• Experience with database systems

Location:  Champaign, Illinois, or remote

Wolfram is an equal opportunity employer and values diversity at its company. Women, people of color, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.