Case Manager RN

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

This is a full-time remote role open to candidates throughout the United States located in EST.

External candidates must reside and work in EST. Internal candidates residing outside of EST that are currently working EST schedules may apply.

Hours for this position are Monday-Friday 8:00am - 5:00pm in EST.

Program Overview   

Help us elevate our patient care to a whole new level! Join our Aetna team as an

industry leader in serving dual eligible populations by utilizing best-in-class operating and clinical models. You can have life-changing impact on our Dual Eligible Special Needs Plan (DSNP) members, who are enrolled in Medicare and Medicaid and present with a wide range of complex health and social challenges. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members’ health care and social determinant needs. Join us in this exciting opportunity as we grow and expand DSNP to change lives in new markets across the country. 

Position Summary/Mission 

Our Care Managers are frontline advocates for members who cannot advocate for themselves. They are responsible for assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member’s overall wellness.    

Fundamental Components  

• Develops a proactive plan of care to address identified issues to enhance the short and long-term outcomes as well as opportunities to enhance a member’s overall wellness. 

• Uses clinical tools and information/data review to conduct an evaluation of member's needs and benefits. 

• Applies clinical judgment to incorporate strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning. 

• Conducts assessments that consider information from various sources, such as claims, to address all conditions including co-morbid and multiple diagnoses that impact functionality. 

• Uses a holistic approach to assess the need for a referral to clinical resources and other interdisciplinary team members. 

• Collaborates with supervisor and other key stakeholders in the member’s healthcare in overcoming barriers in meeting goals and objectives, presents cases at interdisciplinary case conferences  

• Utilizes case management processes in compliance with regulatory and company policies and procedures. Utilizes motivational interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation. 

Required Experience  

• Active and unrestricted Compact WV RN licensure
• Minimum 3+ years clinical practical experience 
• Minimum 2+ years CM, discharge planning and/or home health care coordination experience.

Preferred Experience 

• Confidence working at home/independent thinker, using tools to collaborate and connect with teams virtually 
• Demonstrates proficiency with standard corporate software applications, including MS Word, Excel, Outlook,