Customer Support Specialist

Location: Hybrid (Fenton, MO)

Schedule: Monday–Friday, 8:30am–5:30pm, with one day on-site per week & rotating Saturday shifts (every 5–6 weeks, 8am–12pm).
Training is 3 days a week on-site for the first 2–4 weeks, Monday–Friday, 8:00am–5:00pm.

About the Role
We’re looking for a Customer Support Specialist who enjoys problem-solving and providing excellent service. In this role, you’ll be the first point of contact for customers, agents, and internal teams, helping resolve concerns related to shipments, billing, claims, and other service issues. Every day brings something different, and success requires empathy, strong communication, and the ability to stay calm under pressure.
What You’ll Do
• Respond to customer inquiries via phone, email, chat, and social media.
• Investigate and resolve service issues, shipment delays, and billing disputes.
• Document interactions clearly and accurately in company systems.
• Partner with internal teams to find solutions and keep shipments moving.
• Negotiate resolutions, including customer service gestures and claims adjustments.
What We’re Looking For
• High school diploma required; 1–2 years of customer service experience preferred.
• Strong listening and problem-solving skills.
• Ability to de-escalate challenging situations with professionalism.
• Clear and confident communication, both written and verbal.
• Comfortable learning and using multiple systems.
Why Join Us
• Hybrid work model after training
• Comprehensive benefits (medical, dental, vision, 401k, PTO, and more)
• Ongoing training and career growth opportunities
• Supportive, team-oriented culture


We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.


We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family.

UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com.