Staff Technical Project Manager, Professional Services

Company Description

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hyper growth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward

Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you.

Job Description

The Staff Technical Project Manager within Shopify Professional Services works on unique projects primarily focused on external engagements with high-growth, high-volume merchants both new and currently on Shopify. We seek opportunities that push the boundaries of commerce and help reform the narrative of what is possible on Shopify through managing the delivery of projects that benefit merchants and demonstrate the power of our platform. We strive to engage with our internal stakeholders, Merchants and Partners to collaboratively run successful projects. We are more than achieving a defined list of results, we provide the connective glue that enables the various organization cultures to produce the best desired outcomes.

The projects we execute provide an amazing opportunity to extract learnings that we then bring internally to inform our product and engineering teams. A successful applicant should have a working understanding of different frameworks and methodologies to apply given a particular project dynamic. We want to constantly improve our craft, learning and incorporating lessons from previous projects is just as important as the projects we execute on.

Your responsibilities:

• Develop and build the team’s project templates, documentation and process through the use of required project management software.
• Continuously improve our methodology and approach to projects; act as a leader within our own team as well as across Shopify to set the standard for project delivery.
• Provide project and ecommerce expertise through sharing Shopify best practices and seek to adopt new and innovative industry trends.
• Initiate, plan and work with leadership and others to identify and resource projects through cross-functional teams and Partners.
• Management of projects within a portfolio at the highest level of complexity, from initiation to completion using industry best practices, including Agile, Lean and Waterfall methodologies.
• Work with and coordinate internal teams and leadership to populate required legal documents in order to initiate project work. This includes MSAs, SOWs and other forms of documentation.
• Ensure Merchant requirements are dutifully documented and are adhered to throughout the course of the project, avoiding scope creep and managing stakeholder expectations.
• Track, and report on project progress and hurdles requiring escalation for the portfolio of projects managed by the team.
• Mentor junior team members and provide guidance within their project methodology 
• Act as a trusted expert and pioneer new relationships across Shopify with a view to collaboration in delivering the most exceptional merchant experience
• Build relationships at multiple levels within a merchant’s organization to fully understand their business and the merchant’s approach to commerce innovation

• Opportunistically grow the service catalog to address unmet needs; influenced through merchant context via engagements, platform growth and change, and merchant segment changes.

Qualifications

• 5+ years experience managing high value, high complexity projects 
• Experience successfully managing cross functional pro