Customer Support and Warranty Service Associate

Description

Star Lumber & Supply Co., Inc. delivers confidence through our products and our people. The Wichita Building Materials team is seeking a Customer Support and Warranty Associate to join their group.

The ideal candidate is an outgoing, solution focused individual with a background in customer service. This candidate has experience working with diverse teams, customers, and managing multiple tasks in a fast-paced office environment.

Your typical day

· Coordination of warranty repairs with homeowners and service staff

· Responding to customer inquiries, acknowledge and resolve customer warranty concerns, and communicate as needed with service team and sales

· Maintain accurate details of job history in BisTrack system

· Assist with calls in the field

· Other duties as assigned

Requirements

· Ability to communicate professionally and effectively

· A passion for helping others with a positive, solution- oriented attitude

· Previous work experience in a customer-oriented role

· Highly organized, detailed, and strong time management skills

· Ability to maintain composure during difficult conversations

· Experience proactively coordinating multiple projects

· Computer skills: Microsoft Excel, Word, Outlook

Preferred Experience

· Experience working with windows, doors, and other building material products

· Knowledge of the construction industry or new home building process

· Working knowledge of BisTrack Software