Desktop Analyst, DC

Job ID: 259958
Location Name: Las Vegas Distribution Center
Address: 6260 E Ann Road, Las Vegas, NV 89115, United States (US)
Job Type:
Position Type: Regular
Job Function: Distribution Center
Remote Eligible:Onsite

 

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

 

The Opportunity:

At Sephora, we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose to expand the way the world sees beauty by empowering the extraordinary in each of us. We are united by a common goal – to reimagine the future of beauty.

 

The Desktop Support Analyst is responsible for resolving all tier-2 support incidents and requests, including those impacting or involving end-users. This role is for 1st shift at our Las Vegas Distribution Center and you must be able to commit to the hours of 6:30am-3:30pm PST Sunday through Thursday.  The Analyst's primary responsibility is to follow best practices to find secure, agile, flexible, and reliable solutions that support the company’s growing environments. Additionally, the Analyst must be able to manage the complex software and hardware requirements often necessary to support the varied roles of the end-user. The Desktop Support Analyst will be customer service driven and work closely with our clients to provide quick and effective resolution to system inefficiencies.  As part of the DC Desktop Team, this individual will support the enterprise desktop environment, and assist the Network, Server, and Telecom teams located in San Francisco in resolving any related issues at the local distribution center with DC infrastructure hardware, primarily located in IDFs and the MDF.   

 

 Responsibilities: 

• Participate on a cross-functional team providing support to Windows and Mac equipment.
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Ensure computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
• Research, resolve, and respond to end-user issues/problems/questions received mainly through Service-Now and provide support on desktop systems in accordance with current standards and SLA's
• Create and/or maintain clear documentation pertaining to the desktop environment

• Occasionally provide remote support for all DC facilities

 

We're excited about you if you have:

• 3+ years' experience in technical support and customer service
• 3+ years' experience with enterprise wide OS/application refresh projects (Desired)
• 3+ years' experience in supporting standard enterprise applications, such as Anti-virus/malware client, Microsoft Office/Outlook, VPN, etc.
• Solid knowledge of Windows 10 and later, including file systems, the registry, security, integration and Exchange
• The candidate must exhibit task and time management skills, oral and written communication skills, technical expertise, and a dedication to resolve problems effectively and efficiently while minimizing disruptions.
• Experienced in supporting RF Guns, tablet and mobile devices in an enterprise setting.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.