Switchboard Operator

Department:

11597 Advocate Lutheran General Hospital - Switchboard

Status:

Part time

Benefits Eligible:

No

Hours Per Week:

0

Schedule Details/Additional Information:

There is no schedule for this position- it's PRN and based on need. May work nights, evenings and weekends as needed.

Major Responsibilities:

• Receives and processes incoming and outgoing calls for the Communications department.
  • Answers, transfers, and directs internal and external incoming calls including but not limited to, physicians, hospital staff, patients to proper numbers.
• Follows proper protocol for all emergency procedures
  •  Monitor alarms and contact proper personnel when needed.
• Follows proper procedure for all aspects of supporting the paging operations
  •   Able to program long range papers through the outside vendors.
• Maintains exceptional guest relations and promotes the hospital/system philosophy.
  •   Interact with clients, patients, visitors in a helpful, courteous, and results-oriented manner, according to established departmental and hospital guidelines.
     
  • Education/Experience Required:

• - High School Diploma or equivalent. - 1 + year experience in a position requiring frequent interaction with customers, clients, students and/or prospects, either face-to-face or via telephone. - Some experience in answering service/switchboard areas.

Knowledge, Skills & Abilities Required:

• - Computer and typing skills. -Ability to speak, read, write and understand English clearly, as related to job activities. -Has excellent spelling and grammar. -Exhibit good judgment and take reasonable action to accomplish objectives with minimal direct supervision. -Good Communications skills. -Analytical and problem solving skills. -Basic PC skills with the ability to navigate in Windows environment.
• N/A

Physical Requirements and Working Conditions:

• -May require evening, weekend, night, and holidays.
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range

$18.50 - $27.75

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health 

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