Become a part of our caring community and help us put health first
 

The Senior IT Business Performance/Process Improvement Professional monitors and measures relevant performance metrics to assess the performance of IT resources and optimizes performance through process improvement activities. The Senior IT Business Performance/Process Improvement Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior IT Business Performance/Process Improvement Professional devises measures and targets to assess and optimize the performance of IT functions, services, projects and any related improvement initiative. Identifies and analyzes performance measures and metrics, develops and maintains balanced scorecards and dashboards, and evaluates and monitors performance in IT-related areas. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

This position will be focused on using industry-standard methodologies to drive the outcomes of reducing waste and to define cost savings associated with infrastructure processes, while also improving measures and controls. The position establishes policy and optimizes processes by leveraging industry practices (such as value stream management) to lean processes and reduce waste. The position will recommend improvements and enhancements to the existing process framework and supporting capabilities. 

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree; or any combination of education and experience, which would provide an equivalent background
• 2 or more years of technical/process experience
• Strong written and verbal communication skills
• Experience in problem analysis and process documentation
• Experience in IT-related areas, evaluating and monitoring performance
• Experience analyzing and presenting complex data
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Demonstrated ability to communicate
• Experience with Agile (Kanban, Scrum, or including SAFe)
• Experience with Value Stream Management (VSM)

Additional Information

Remote/WAH requirements:

• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.  
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$86,600 - $119,200 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.