Key Account Manager (Automotive)

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.

Role Description and Mission:

Agero's Automotive Account Management team is growing and we need a strategic leader who can unlock the untapped growth potential within our most prestigious accounts. Your mission is to move beyond transactional selling and become a trusted advisor to the nation’s largest Dealer Groups and OEM partners.

You will be responsible for the end-to-end health and expansion of our most critical accounts. This isn’t about aggressive "closing" tactics; it’s about disciplined execution. You will navigate complex organizational webs – aligning Legal, Procurement, and OEM approvals – to drive massive ROI through revenue lift and operational efficiency. You win when our clients win, ensuring that "no decision" is never an option. By deeply understanding our clients' long-term visions, you will work hand-in-hand with our Product Management team to influence new development, ensuring that the next generation of Agero products is perfectly tailored to solve the complex challenges of the automotive industry. From navigating high-stakes pricing and contract renewals to executing multi-year growth plans, you will be the driving force behind our clients' success and our collective innovation.

Key Outcomes: 

• Strategic Growth & Portfolio Expansion: Move beyond the current footprint by identifying white-space opportunities within existing accounts and executing complex expansion plans.
• Process & Deal Control: Drive a disciplined sales process using mutual action plans and clear milestones. You will own the timeline, preventing "deal drift" by proactively managing internal and external dependencies.
• Stakeholder Orchestration: Act as the primary point of contact for Dealer Principals and OEM VPs, skillfully aligning conflicting priorities across multiple departments to keep deals moving forward.
• Consultative ROI Delivery: Translate our platform’s value into the language of the automotive industry: revenue lift, cost avoidance, and operational simplicity.
• Cycle Acceleration: Shorten sales cycles not by rushing the client, but by anticipating "derailers" and mitigating them before they become roadblocks.
• Product Influence & Innovation: Partner directly with Product Management to translate client pain points into new product features, leading Innovation Workshops that position our technology as a core component of their future success.
• Execution Excellence: Transform strategic plans into reality by managing internal dependencies across legal, compliance, and engineering to deliver on promised outcomes.

Skills, Education and Experience:

Required: 

• Education: A Bachelor’s degree in Business, Marketing, or a related field is required. 
• Experience: 8+ years of experience in Accou