Regional Vice President of Field Operations

Service Center

CSCS OH

Essential Job Duties 

• Leadership & Direction: 

• Lead regional teams to ensure all markets are fully operational and integrated into the company culture. 

• Establish clear expectations, provide necessary resources, and ensure managers have the tools and training to succeed. 

• Develop and mentor Regional and General Managers, providing ongoing feedback, guidance, and career development. 

• Recognize and reward desired behaviors, fostering personal and professional growth across the team. 

• Proactively manage risk and identify opportunities for improvement in safety, teammate development, client relationships, and operational processes. 

• Operational Excellence: 

• Execute company initiatives, ensuring alignment with overall corporate strategy. 

• Analyze regional performance using established KPIs, identifying areas for growth and improvement. 

• Lead and manage recruitment efforts to attract high-quality talent, ensuring a robust pipeline for future hiring needs. 

• Maintain and communicate the region's service capabilities, ensuring that diagnostic tooling and training align with operational needs. 

• Client & Market Relations: 

• Cultivate and maintain relationships with both internal and external clients and customers, capitalizing on market opportunities to expand market share. 

• Collaborate with customers, clients, and insurance carriers to ensure seamless service delivery. 

• Spearhead strategic relationships, enhancing the company’s visibility and market position. 

• Team & Regional Management: 

• Manage a geographically dispersed team, adapting to the unique challenges of a mobile service business. 

• Oversee the execution of workflow processes across multiple service lines, ensuring operational efficiency and service excellence. 

• Other duties as assigned to support business needs and growth. 

 

 

Skills & Requirements 

• Experience & Knowledge: 

• Proven experience managing multi-unit business operations. 

• Deep understanding of automotive collision, glass, ADAS, and mechanical/diagnostic services. 

• Strong financial acumen, with the ability to read and interpret P&L statements and operational metrics. 

• Experience developing and implementing operational tools to drive field performance. 

• Leadership & Problem-Solving: 

• Strong ability to influence, coach, and motivate teams, particularly in a managerial role. 

• Skilled in strategic planning and execution, with a focus on results. 

• Demonstrated ability to solve complex problems, using critical thinking and sound decision-making. 

• Communication & Organizational Skills: 

• Exceptional communication skills, both oral and written, with the ability to engage internal and external stakeholders effectively. 

• Highly organized with the ability to manage multiple tasks in a fast-paced environment. 

• Strong cu