FEP Sr Business Support Analyst (Open to hiring at the Lead level)

Job Description

The FEP Senior Business Support Analyst – Operations supports multi‑faceted systems and applications across multiple business areas, including the analysis of moderate to highly complex system, application, and process changes. This role is responsible for defining, validating, and documenting business requirements for system modifications and enhancements, providing oversight and guidance for testing efforts, and coordinating with stakeholders to support a positive member experience aligned to Wellmark’s strategies.

The role partners closely with Operations, Technology, and external stakeholders to analyze issues, drive process improvement, support regulatory compliance, and ensure solutions are implemented accurately and efficiently. In addition, this role provides coaching and mentoring to team members and contributes to continuous improvement across systems, processes, and integration points.

Job Leveling Note:
This role may be filled at the Senior Business Support Analyst – Operations level or the Lead Business Support Analyst – Operations level depending on experience, scope of responsibility, and demonstrated leadership capabilities. Candidates with experience meeting either level’s minimum qualifications are encouraged to apply.

This position supports Wellmark’s Federal Employee Program (FEP), working on systems and business processes critical to supporting federal members, providers, and downstream operations. The role will work closely with internal teams as well as external partners such as BCBSA, FEPOC, and vendors.

FEP Business Support Analysts operate as part of an Agile/Product Team using the SAFe (Scaled Agile Framework). This includes active participation in product planning, refinement, and delivery, with expectations to:

• Collaborate with Product Owners, Scrum Masters, Technology partners, and Operations stakeholders
• Work within Azure DevOps (ADO) to support feature refinement, user story definition, traceability, and testing alignment
• Analyze technical specifications and solution designs to assess business and operational impact
• Design, document, and execute test cases that validate functional, integration, and downstream impacts across FEP systems and processes

Success in this role requires strong cross‑functional collaboration, the ability to navigate complex integrations, and comfort working across organizational and external boundaries.

As part of this work, the role will increasingly collaborate with teams and partners that leverage AI‑enabled tools to support analysis, operations, and decision‑making. This position is expected to evaluate, validate, and apply AI‑generated outputs (such as summaries, recommendations, or data insights) using strong domain knowledge and established processes to ensure accuracy, appropriateness, and alignment with regulatory, operational, and program requirements.

Qualifications

Preferred Qualifications

• Bachelor’s degree
• Experience working with or supporting Federal Employee Program (FEP) systems, processes, or integrations
• Experience working on Agile or Product Teams, preferably within a SAFe framework
• Demonstrated experience partnering with Product Owners, Scrum Masters, and Technology teams to support feature development, backlog refinement, and delivery
• Experience documenting features, user stories, acceptance criteria, and supporting traceability within tools such as Azure DevOps
• Strong facilitation and influencing skills, including working across Operations, Technology, and external partners
• Experience analyzing technical solution designs or specifications to determine operational impact
• Experience designing and executing test cases for complex system changes and integrations
• Exposure to change management practices, stakeholder readiness, and adoption planning
• Experience consulting with stakeholders and supporting cross‑functional decision making
• Strong analytical, problem‑solving, and continuous improvement mindset
• Experience using AI‑enabled tools to support business analysis, requirements development, testing, documentation, or decision support
• Ability to review, validate, and contextualize AI‑generated outputs by applying domain knowledge, data literacy, and critical thinking
• Comfort collaborating with Technology, Product, and Operations partners to ensure responsible and appropriate use of AI within established business processes

Minimum Required Qualifications

Senior Business Support Analyst – Operations

• Bachelor’s degree or equivalent work experience
• 3+ years of critical business technical knowledge, business analysis, systems, configurations, or related