Epic MyChart and Care Everywhere Application Analyst

Welcome to Ovation Healthcare! 

At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.  

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.  

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.  

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.  

GENERAL SUMMARY:

The Epic MyChart & Interoperability Analyst II supports clinical and business applications—enhancing performance, reliability, and alignment with organizational goals. You analyze user needs, configure and optimize systems, and troubleshoot issues under moderate supervision. In addition to MyChart responsibilities, you will lead interoperability efforts for Epic Care Everywhere, enabling external data exchange and seamless integration across organizations. You collaborate with internal teams and third-party partners to ensure systems meet clinical and business requirements, performing testing, documentation, and analysis to support continuous improvement.

This hybrid role bridges patient portal management (through MyChart) with enterprise-wide interoperability via Care Everywhere. By owning both engagement and exchange workflows, you drive coordinated care, foster seamless transitions of care, and ensure patients’ records follow them—whenever care is delivered.

DUTIES AND RESPONSIBILITIES:

• Provide in-depth support and configuration across MyChart and Care Everywhere modules.

• Collaborate across teams—IT, clinical operations, interface analysts, and external providers—for seamless integration.

• Assess technical and clinical data needs; perform qualitative and quantitative analyses to support system design and exchange workflows.

• Execute test plans covering MyChart functionality and interoperability components.

• Engage in integrated testing for system upgrades and optimizations impacting external data exchange.

• Deliver technical support, triage and resolution services across MyChart and Care Everywhere modules.

• Track system performance, identify workflow gaps, and recommend enhancements aligned with interoperability mission.

• Support governance, metrics-based improvement, and system-wide noticeability of interoperability impact.

Epic MyChart & Clinical Application Support

• Configure, maintain, and optimize MyChart and application workflows to support patient engagement and self‑service features.

• Analyze clinical and business workflows; translate user requirements into system configuration and build decisions.

Interoperability / Epic Care Everywhere

• Configure, maintain, and optimize Epic Care Everywhere workflows to support bi‑directional exchange of standardized clinical summaries (C‑CDA) and external patient data across health systems.

• Troubleshoot record exchange issues; collaborate with interface analysts, external IT teams, clinical departments, and health information exchanges for resolution.

• Monitor Care Everywhere exchange performance and generate reports to track data flow metrics, identify trends, and recommend optimizations.

• Represent the organization in interoperability governance efforts and stakeholder workgroups (e.g., Carequality, TEFCA, CERM), helping establish best practices in