Job Posting Title Account Management Analyst

Job Title

Job Posting Title Account Management Analyst

Job Description Summary

Job Description Summary
Record and maintain up-to-date, accurate, complete and consistent lease data base in order to ground and secure cost effective and proactive operational and financial portfolio management for the occupier clients of Cushman & Wakefield GOS.

Job Description

Other professional qualifications required for filling the position:

• BSC/MSC degree required
• 1 year data processing or real estate operation experience in international environment is required

Foreign language skills required for filling the position:

• English language upper intermediate
• Knowledge of any other European language is an advantage

Required skills for filling the position:

• Strong IT literacy
• Intermediate MS Office
• Excellent written and verbal communication skills
• Excellent problem-solving skills
• Strong analytical mindset
• Able to work independently and in a team
• Strong work ethic
• Flexibility during times of change
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Proactive, enthusiastic and willing to learn

Responsibilities of the jobholder:

• Comply with all Client and Cushman & Wakefield internal processes and data quality controls
• Delivering the contracted service level

Regular tasks:

Daily and other BAU tasks to deliver:

• Reading real estate leases and associated documents to record information regarding payments, critical dates, and responsibilities or comparing legal documents and/or abstraction form with the abstracted data or the lease data recorded in the system as per process documentation
• Maintenance of property databases
• Efficient management of own workload and ability to support other teammates in their workload
• Managing and being part of the back-up system within the team
• Supporting the maintenance of BAU process documents relating their job
• In an account management role, liaising directly with the client to respond to new lease or amendment requests, flagging / resolving queries and supporting reporting requirements
• Driving contract performance reporting (KPIs) as part of client quarterly business review cycle
• Challenging anomalies / nuances in the data and proactively following up to resolve data issues. Awareness of potential areas of risk in the data management process.
• Ensuring timely and accurate account billing

INCO: “Cushman & Wakefield”