Account Manager, Client Experience

WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS

Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 200+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most innovative and cutting-edge creative work in culture. We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen. 

Ad Age touted that “Known may be the ultimate example of a full-service agency,” and honored us with two prestigious recognitions this year: #6 on The A-List as one of the top agencies in the world, and Ad Age’s Data & Insights Agency of the year for the third year in a row. Without our incredible partnerships with our clients, spanning across the leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories, honors like this could not be possible, and also have helped us earn additional awards and recognitions over the years like: Emmys, Clios Entertainment and Sports Awards, Effies, Cannes Lions Awards, ProMax Agency of the Year, and Digiday’s Most Innovative Media Agency to name a few.

We couldn’t create this award-winning work without seeking out and hiring the best talent. What does it mean to be a Knowner? We are curious innovators, knowledge-hunters who are constantly challenging ourselves to do better and be better for our clients, for our team and for our world at large. Our offices around the U.S. are open and while most of our people work in a hybrid setting, we are a distributed workforce with a number of Knowners working remotely.

BUT ENOUGH ABOUT US, LET'S TALK ABOUT YOU

About the role

Known’s Client Experience team is responsible for the health of our client relationships and sets the quality standard for all work delivered. We partner with our clients to translate their business goals into meaningful outcomes with the support of our Science, Creative and Strategy disciplines. 

As a Client Experience Manager, you will be a key contributor to the team’s executional efforts across scoped accounts. You’ll work closely with Client Experience Directors and VPs to deliver best-in-class service to our clients. You’ll be responsible for managing client relationships and leading cross-functional teams to deliver exceptional work on time and within budget. 

WHO YOU ARE AND WHAT YOU HAVE

• 6+ years of agency, consulting, brand manager or similar professional services experience
• Proven AOR experience as lead contact and skilled at forging and growing a strong relationship with client and leading partner agency roster
• Account or project management experience, especially for an annual account relationship and/or highly technical or detail-oriented projects
• Effective partnership skills to form relationships with creative, strategy and media teams, ensuring the highest quality, strategically sound work that delivers on clients’ objectives
• Superb communication, storytelling, and presentation skills
• A strong understanding of agency financials including creating statement of works and managing hourly reporting and resourcing
• The ability to think strategically, analytically, and proactively about diverse business problems
• The ability to manage and be accountable for client satisfaction, growth and retention
• A desire to work on challenging problems that require flexibility in approach 
• Act as a mentor for junior CX staff, providing mentorship, career development support, and a responsive approach to both challenges and opportunities
• Positive and collaborative mindset
• Ability to flex across clients from various industries including Entertainment, Financial, Non-Profit
• Experience working with entertainment clients is a plus
• Experience working closely with media teams is a plus 

SOME OF OUR PERKS

• Unlimited paid time off
• 401k with company matching and no vesting period
• Annual bonuses
• Generous medical plan
• Paid parental leave

ONE LAST THING TO ASK YOURSELF

All this might sound great, but you’re probably still wondering, “Would I be a good fit for Known?” or “Would Known be a good fit for me?” Our culture is propped up by four values that we aspire to every day: We are one team. We see the good. We never stop learning. There’s always a better way. At Known we are setting out to build something more than just a company. We are building a legacy filled wi