EverCommerce - Senior Project Manager

Senior Project Manager, EverCommerce, Remote

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Senior Project Manager to focus on our Enterprise Project Management Office at EverCommerce.

The Senior Project Manager plays a key role in driving transformation across the Enterprise organization. The ideal candidate has 6+ years' experience in project management. This role will be responsible for the daily management and smooth operation of various large-scale and complex transformation projects. The Senior Project Manager will be accountable for the daily management of multiple cross-functional projects, assessing and mitigating expected and unexpected risks, and driving clarity when faced with ambiguity. This role will be expected to leverage project management methodologies and principles to lead stakeholders through change by showcasing a high degree of emotional intelligence, building strong relationships with Enterprise and Vertical partners, and displaying a track record of successful delivery (i.e., on time, on budget, within scope).

Responsibilities:

• Drive and manage multiple assigned projects across the Enterprise team from start to finish on time, tailoring project methodologies to best fit the initiative (waterfall, hybrid, agile, etc.).
• Develop and drive project plans, including stakeholder list, scope, deliverables, and plans for risk management and communication.
• Own the organization and documentation of project all relevant artifacts with minimal support.
• Develop and maintain project status reports, identifying new risks, support or escalation needed.
• Capture and mitigate risk while providing clear project guidance to relevant stakeholders, implementing change request or escalation processes when required.
• Manage the project teams’ tasks via Asana and ensure they are tracked and completed.
• Communicate expectations of project roles and responsibilities to project stakeholders clearly, holding them accountable via weekly meetings.
• Drive continuous process improvement on projects by optimizing workflows and project management processes to support an efficient project lifecycle.
• Collaborate with key stakeholders to identify dependencies, streamline workflows, and optimize resource allocation, fostering an efficient project ecosystem
• Maintain relationships with key project stakeholders and functional leaders across Enterprise and Vertical functions to ensure a smooth workflow and drive efficiencies.
• Collaborate with Project and Program Managers, particularly when managing project(s) that make up a larger program of transformation work.
• Foster a culture of continuous improvement by identifying new processes and improvements to existing processes, partnering with the Enterprise PMO team to develop and implement updates when appropriate.
• Showcase the ability to influence without authority, leading others through change by operating with empathy and managing and resolving conflict, when needed.
• Demonstrate an elevated level of initiative with the ability to work independently, focus on providing solutions, be self-motivated and take ownership of assignments with minimal direction.

Skills and Experience needed for success in this role:

• Education: Bachelor’s degree in Business Administration, Management, Project Management, or a related field. Advanced degrees or certifications (e.g., CAPM, PMP) are a plus.
• Experience:
• 5+ years of project management experience, ideally at a technology company or consultancy.
• Advanced understanding and application of diverse project management methodologies (Agile, Waterfall, Hybrid), showcasing adaptability and the ability to tailor approaches based on project needs.
• Proven expertise in managing large-sc