IT Business Systems Analyst Senior

Job Posting Title:

IT Business Systems Analyst Senior

Department:

Information Technology

Location:

415 SILVER AVE SW

Pay:

$62,088.00 - $95,784.00

Close Date:

April 7, 2025

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

Business Systems Analyst Senior will perform support activities of computer hardware and software systems to meet business needs. Support activities can include any of the following functions: Analysis, configuration, testing, implementation, upgrades, troubleshooting, maintenance, and safeguarding of applications such as Human Resources Capital Management (HCM), Management Enterprise Resource Planning (ERP – SAP), Records System (RMS), Jail Management System (JMS), or other various applications, to ensure departmental business needs are meet.

DUTIES AND RESPONSIBILITIES
1. Provide customer support to departmental end users for application-related issues. Offers guidance as necessary.

2. Perform various application quality assurance activities such as testing, troubleshooting, and debugging application functionality to resolve issues.

3. Conduct daily/weekly/monthly proactive tasks to ensure continued consistent functionality and availability of applications and the tasks/jobs that interface with the applications.

4. Create reports and data extracts utilizing reporting tools such as SSRS, Crystal Reports, and/or reporting resources and functionality available within specific applications.

5. Maintains effective communications between vendors/consultants and departmental users to coordinate work, troubleshoot, solve application-related or other issues, and plan implementation of new functionality.

6. Consult with departmental customers and stakeholders to identify business functions that can be improved by the implementation of enhancements to existing applications or new hardware and/or software solutions. 

7. Map business processes, gather and analyze user/business requirements, prepare technical documentation such as system design specifications, system flow diagrams, procedural plans, and testing plans. 

8. Coordinate design, development, integration, and implementation processes with system programmers, network analysts, database administrators, and server administrators to ensure inter-operability across multiple platforms and technologies.

9. Conduct training pertaining to the use of new applications or functionality for users and/or other information technology staff.

10. May serve as a project manager over routine systems-related projects that are small to medium in size and require limited staff and resources. May perform other project management-related duties as assigned.

11. Attend meetings, conferences, and training sessions.

12. Provide after hours technology support as assigned.

13. Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents or decisions that require maintaining confidentiality of sensitive information.   

14. Any one position may not include all duties listed. However, the allocation of positions will be determined by the amount of time spent performing the essential duties listed above. 

*The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.  

MINIMUM QUALIFICATIONS

1. Requires a Bachelor’s Degree in Computer Science, Information Systems, or related field, and two (2) years of increasingly responsible experience in functional areas stated above. Any equivalent combination related to education and/or experience totaling six (6) years may be considered for the above requirements.

ERP-SAP ONLY
1. Preferred Qualification: an understanding of, or previous experience in, one or more of the following business processe