Tech Sales Service Manager, RhythmCARE

Additional Location(s): US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

Tech Sales Service Manager, RhythmCARE

 

About the role:
The RhythmCARETM Remote Services Team is a technical and clinical call center providing product support for Boston Scientific’s Cardiac Rhythm Management division. Our mission is to deliver innovative solutions, technical insights, and extraordinary patient care. This team is responsible for: providing global industry-leading technical and clinical support to Boston Scientific field personnel, clinicians, patients, and other internal customers. The RhythmCARETM Remote Services Team provides service to our our customers by delivering real-time, on-demand clinical support via LATITUDE Consult and Heart Connect​. The RhythmCARETM Remote Services Manager I is responsible for the management of this team ensuring prompt and technically accurate responses to maintain confidence in Boston Scientific’s products and services. The Remote Services Manager is also responsible for partnering with the patient management, sales, and clinical field teams, focusing on the growth of Boston Scientific’s Remote Care Anywhere.

Your responsibilities will include:

• Recruits, coaches, and develops organizational talent.
• Provides direction and guidance to exempt and non-exempt Remote Services Agents to achieve departmental goals. 
• Develops direct reports by meeting regularly and providing ongoing feedback, securing appropriate training, assigning progressively challenging tasks, applying disciplinary action as appropriate, and conducting formal written and verbal performance reviews.
• Fosters a diverse workplace that enables all participants to contribute to their full potential in pursuit of departmental objectives.
• Keeps the organization's vision and values at the forefront of decision making and action.
• Demonstrates effective change leadership.
• Builds strategic partnerships to further departmental and organizational objectives.
• Develops and monitors 24/7 work schedules for department by assessing priorities, workload, and available resources to achieve department objectives.
• Monitors compliance with company policies and procedures (e.g., compliance with FDA, BSI, EEO regulations, etc.).
• May perform additional individual contributor tasks.

 

What we are looking for in you:

Minimum Qualifications

• Bachelor’s Degree plus minimum of 7 years or related work experience or an equivalent combination of education and work experience.
• Strong leadership skills with a focus on staff development and team building. Champions a culture of respect, diversity and inclusion that values all employees.
• Strong communication (written and verbal) skills. Creates an environment which promotes the free flow of communication and information throughout the team. Listens actively and encourages the open expression of ideas and opinions.
• Strong analytical thinking and problem-solving skills. Generates and champions new ideas, approaches, and initiatives, and creates an environment that nurtures and supports meaningful innovation. 
• Proven ability to model and promote collaboration by working effectively with others across the organization to achieve goals.
• Proven adaptability by effectively responding with resourcefulness, flexibility, and a positive attitude when encountering new challenges and demands.
• Proven customer focus by implementing strategies that ensure customer focus and satisfaction.

Preferred Qualifications

• Previous Boston Scientific experience or medica