Medical Assistant Lead Surgery Orthopedics

Department:

02408 WFBMG University Group Practice: Asheboro Primary Care - Surgery: Orthopedics

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday - Friday 8a-5p; Occassional Saturday 8a-1p

Pay Range

$24.10 - $36.15

Major Responsibilities:
Responsible for direct and in-direct patient care, (Clinical responsibilities vary based upon department specialty.)
1)Maintains productivity levels as outlined in departmental standards and goals.

2)Provides clinical coverage as needed by patient volume or work flow. • Assists in direct patient care activities, (which could include office procedures, triage, etc.). • Assists with indirect patient activities, (which could include incoming calls, scheduling appointments, orders tests, etc.). • Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care.

Responsible for daily team operations, staffing schedules and works to ensure overall work standards and goals are achieved.
1)Ensures high flexibility of staff to minimize downtime and allow for job rotation while ensuring that effective work balance in the team is maintained.

2)Coordinates staffing schedule and works to address staffing issues providing for coverage when warranted.

3)Carries out process audits to confirm maintenance of standard work.

4)Carries out 6S audits.

5)Actively seeks to drive waste out of the process.

6)Ensures visual management is maintained and shares feedback with team members regularly.

7)Engages and encourages associates while executing process improvement initiatives.

Under the direction of the department head, manages direct reports’ orientation, training, and performance. Upholds clinic policies and serves as a role model by acting in a manner consistent with Behavior Expectations.
3)Evaluates the need for and develops team/individual training sessions to reinforce standardization, flexibility, and build new skill sets.

4)Under the direction of the department supervisor/manager, conducts hiring, correction and termination activities of direct reports and maintains strict confidentiality standards.

5)Understands and acts in support of department work standards, procedures, initiatives, and continuous process improvement to positively impact Key Result Areas and guides direct reports as appropriate.

6)Consistently recognizes problem situations that require action and proceeds accordingly in a calm, professional manner; demonstrating strong customer service, effective conflict resolution and service recovery skills.

1)Ensures direct reports meet daily, monthly and annual accountabilities as depicted by position job description and department procedures. • Knowledgeable of direct reports accountabilities as outlined in their job description and as they relate to position work standard. • Motivates staff, provides praise and constructive feedback to elicit high levels of productivity. • Provides direction to associates regarding accountability for their actions through verbal counseling, communicating the course of action to the supervisor. • Conducts or participates in annual associate performance reviews; including one-on-one associate conference to clarify results, encourage development and/or explain performance plans and compensation. • Verifies licensure/certification of direct reports to ensure clinical compliance, (RN, LPN, CPR, ARRT, ARDMS, etc.); views original, copies and forwards to HR. • Monitors and ensures compliance with annual competencies; HIPAA, Safety Training, Business Conduct, and OSHA.

2)Responsible for the department orientation and training of new associates under their direction. Conducts ongoing assessment of orientation and training effectiveness; adjusting as appropriate.

7)Conducts team meetings/huddles; as scheduled or necessary. • Ensures regular communication of clinic, site, and department information to team as necessary or appropriate.

Supports supervisor / manager in a variety of department / administrative functions as directed.
1)Creates and maintains essential data and files to provide for department reports as directed by manager/supervisor, (i.e. Budget/finance, staffing, inventory).

2)Provide consistent feedback on overall operations of department(s) to their direct supervisor/manager.

3)Coordinate preventive maintenance and on-demand service for all equipment, as applicable.

4)Delegate probl