Onsite System Manager - United States Postal Service

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions equips frontline personnel, such as firefighters and police officers, with cutting-edge situational awareness tools for mission-critical scenarios. As a leading provider of professional mobile communications systems, our impactful innovations and technological history, combined with a significant global footprint, underscore our expertise. We are primarily dedicated to delivering mission-critical digital mobile communication systems for government and public safety organizations.

Beyond technology, optimal performance is paramount. For over 95 years, Motorola Solutions has been a trusted partner for government and enterprises globally. Our extensive leadership, innovative spirit, and experience in managing and supporting numerous networks across over 100 countries uniquely position us to address the challenges of mission-critical operations. We ensure continuity, enhance productivity, and mitigate risk, thereby enabling peak performance when every second and reliability matter most. We are committed to serving present and future needs.

Job Description

The Onsite System Manager is an in person position dedicated to the office and federal customers located in Washington D.C. The Onsite System Manager MUST reside near/within Washington, D.C. to be available for 24/7 rotation of support 365 days of the year. 

• Support and optimize complex communication systems, specifically focusing on Motorola Land Mobile Radio Products, including state-of-the-art Motorola MOTOTRBO. This involves daily maintenance, troubleshooting, repair, and customer training.

• Provide advanced technical assistance for specialized systems and product applications. This includes in-depth troubleshooting of software-driven electronics.

• Serve as the main point-of-contact for support related to USPS’s Motorola Solutions Radio System.

• Handle the provisioning of communication system infrastructure.

• Optimize the performance of RF and Broadband architecture, encompassing legacy analog, advanced digital P25, and data infrastructure.

• Program, configure, optimize, test, and document complex communications systems.

• Utilize comprehensive knowledge of wired communication systems, including local area networks (LAN) and wide area networks (WAN).

• Demonstrate proficiency in computer network installation, configuration, and maintenance, covering cabling, routers, switches, firewalls, and bridges.

• Install server hardware/OS and software infrastructure, and troubleshoot system/application issues to ensure resolution.

• Extensive knowledge of RF systems, including transmitters, receivers, and antenna networks.

• Solid understanding of standard telephony and dedicated data circuits, as well as packet switching techniques.

• Detailed understanding of Motorola Solutions systems permitting the individual to assist in the design, troubleshooting and maintenance of Motorola Solutions product lines. 

• Conduct preventative maintenance, emphasizing trend analysis and documenting results to ensure proper system operation.

• Assist in the development of internal documentation pertaining to system configuration, administration, and troubleshooting.

• Develop solutions for complex technical issues encountered during system implementation, upgrades, or support.

• Deliver a superior knowledge of one or more of the following: Motorola Conventional, SmartNet, SmartZone, MCC Console systems, Secure Operations, and ASTRO A7.x Digital systems and installation procedures.

• Must have experience with Motorola Customer Programming Software and experience with radio subscriber programming.

• Proficiency in installing, configuring, and troubleshooting Windows and Linux server hardware, operating systems, and software infrastructure is essential for resolving system and application issues.