Front Desk Patient Service Associate

Overview

 

 

Responsibilities

The Patient Service Associate is responsible to ensure smooth clinic, patient and billing flow by greeting and directing patients to their various appointments, preparing the daily clinic schedule and updating the physicians’ schedules, maintaining patient files and records, interfacing with the different corporate departments and by receiving and directly patient questions to appropriate people. Works as a team member to facilitate patient care and optimize the revenue.

• Acts in a non-directive, non -judgement manner, recognizing an individual's religious, ethical, and moral opinions and beliefs
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• Ensure all patient demographic and information  
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• Identify and collect co-pays, deductibles, and other payments.
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• Review all billing sheets to ensure they contain necessary information needed to create claim such as physician name, number, patient name and number and referring physician and address.
• Reconcile patient payments daily
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• Assures all charge tickets are accounted for and checked off against Phressia and Next Gen for optimal billings.
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• Maintains patient confidentially.
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• Patient chart management, maintenance, filling, copying, requesting records, etc.
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• Handle incoming call and transfer to appropriate department as needed
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• Answer telephone using correct telephone etiquette, recording legible and complete messages, handling questions, transferring incoming calls appropriately, contacting physiicans, hospitals, billing department, etc. as necessary
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• Coordinates front office communication flow
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• Responsible for schedule new/Fu patient appointments.
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• Provides assistance to other team members wen needed
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• Performs other job duties as assigned

Qualifications

• High School diploma or equivalent required.
• Three years recent experience in a related position in a medical office experience preferred.
• Ability to prioritize jobs duties and meet deadlines.
• Ability to effectively work on many tasks at one time.
• Have superior customer service and verbal and written communication skills.
• Strong computer knowledge; experience preferred.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Knowledge of medical terminology, obstetrical and/or perinatal coding, office billing forms, insurance and government payer regulations and other third party billing requirements preferred.
• Must be able to work cooperatively in a team environment.
• Ability to handle stressful situations.
• Excellent organizational, time management, and attention to detail capabilities. 
• Must be able to travel to satellite office during the week. Mileage is reimbursable.

Benefits and Compensation

Benefits for Full Time employee and qualified dependents:

 

• Health Insurance including prescription drugs
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short- and Long-Term disability options
• Employee stock purchase program – 15% discount*
• 401k with company match**
• Long Term Care (LTC)
• Pre-tax Health Savings Account (HSA)
• Pre-tax Flexible Spending Accounts (FSA)
• Aflac Hospital, Critical Illness and Accident plans
• Identity Protection
• Employee Assistance Program (EAP)

 

*Part Time Regular employee classifications also receive this benefit.

** Available to part-time regular and part-time casual employees age 21 and over.

About Us

 

Pediatrix® Medical Group, Inc. (Pediatrix) is the nation’s leading provider of physician services. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. Specialties include obstetrics, maternal-fetal medicine and neonatology complemented by more than 20 pediatric subspecialties, as well as pediatric primary and urgent care clinics. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives. The physician-led company was founded in 1979 as a single neonatology practice and today provides its highly specialized and often critical care services through more than 5,000 affiliated physicians and other clinicians in 37 states. 

 

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