Customer Success Partner Expert

Requisition ID: 426980
Work Area: Sales
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4PF-3
Additional Locations:

 

 

Original Posting Date: 06/23/2025

 

Job Title: Customer Success Partner Expert  

Location: Miami, FL 

Work Model: Hybrid Work Model 

 

Purpose and Objective:   

SAP International, Inc. seeks a Customer Success Partner Expert at our Miami, FL location to be responsible for customer’s success with SAP cloud subscription solutions. Develop and implement account strategies and consumption plans that drive customer outcomes leading to renewed subscriptions.  

 

Expectations and Tasks:  

Drive engagement success across the Land, Adopt, Consume & Expand (LACE) cycle. Secure renewals, reduce cancellations and enable business to expand business performance. Responsible for assuring the continuity of the customer’s cloud subscription-based solutions and maximizing their usage at the product level. Coordinate internally multiple stakeholders within the CE&X Centers to ensure an excellent customer experience. Provide strong line of business expertise regarding transformation, business process, and 

value realization to customers. Execute LoB/Buying Center level Relationship Assessments and provides implementation guidance and ensure implementation success. Develop, maintain, and action buying center and conduct regular customer success and business reviews to assess and deliver deeper customer value. Drive customer consumption and usage of all entitlements. Orchestrate success resources across SAP to accomplish customer's desired outcomes. Proactively addresses improvement opportunities. Identify and mitigate risks to current and future reoccurring revenue. Manage customer cloud and premium subscription renewals and other commercial events.  

 

Education and Occupational Experience:  

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Management Information Systems, or a related field of study and seven (7) years of experience in the job offered or related occupation. Employer will accept a combination of education and experience as equivalent to a Bachelor’s degree. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Management Information Systems, or a related field of study and five (5) years of experience in the job offered or related occupation. 

 

Qualifications/Skills and Competencies Experience:  

Experience must involve five (5) years in the following:  

• Provide strategic C-level client support in LAC to improve business processes; 

• Build integral technological business solutions for Customer´s needs; 

• Human Talent processes, Change Management, and associated digital transformation; 

• Manage engagement communications, negotiations, and conflicts; 

• SAP HCM, including Personnel Administration, Organizational Management, Time Management, PY Management and ABAP-4; 

• SuccessFactors, including Employee Central, Employee Central PY, Performance & Goals, Recruiting, Onboarding, Learning, Compensation, Succession & Development, Service Center, JAM, Workzone, Qualtrics Software, and HANA Cloud Integrator (HCI); and 

• Software sales cycle, including Industry and Cloud Market knowledge. 

Travel: Position requires up to 30% domestic and international travel to various and unanticipated client sites.  

 

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Inter