About MSF USA | Doctors Without Borders

 

Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients.    MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.  

 

Role Overview

The Manager, Gift Processing takes primary responsibility for managing the day to day relationship with our caging and keying vendor who enhance MSF’s fundraising capacity. The manager ensures the vendor meets or exceeds their contractual obligations by delivering products and services in a high quality and timely manner.  The Manager, Gift Processing manages three assistant level positions within the team and ensures all functions and responsibilities of these staff members are completed while also consistently reviewing business practices and making necessary suggestions for improvement.  The Manager will also need to be up to date on all processes handled by the three Gift Processing Assistants to ensure there is consistent back up for all tasks handled by the team.  The manager will also support the Senior Manager, Gift Processing on strategic plans including roadmaps, budgeting, and technology improvements.

 

Department Accountabilities

Prospecting

Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Donor Cultivation, Engagement and Management

Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.

Fundraising

Secure reliable, sustainable and efficient resources in alignment with MSF-US commitments.

Brand Positioning

Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Best-in-Class Fundraising Systems and Capabilities

Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.

 

Roles Specific Outcomes

Team Management 

Provide direct supervision and support to the assistants within the gift processing team, focusing on daily operations, setting clear goals, and fostering a collaborative environment to enhance team performance.

Stakeholder Management

Oversee strategies to engage stakeholders and build strong working relationships that support project success. Oversee stakeholder engagement activities to create open lines of communication. Ensure stakeholder needs are identified and addressed proactively, aligning goals with stakeholder expectations.

Data Management

Oversee specific aspects of data management, ensuring the accurate input and validation of data within established systems.  Monitor the accuracy and timeliness of data entries, ensuring that vendors are adhering to input standards. Provide feedback on data quality, guiding vendors where necessary to improve data handling processes.

Data Collection and Analysis 

Analyze operational data to track performance and provide insights that drive continuous improvement. Prepare and analyze routine reports to monitor key operational metrics. Independently identify patterns and trends, using this data to suggest process improvements. Provide analysis to senior leadership to support decision-making.

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job.  Incumbents are requ