At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The person in this role will work from Medtronic Operational Headquarters (OHQ) located in Fridley, Minnesota.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives. Medtronic is committed to fostering a diverse and inclusive culture. Check out the accomplishments of our Women in IT group! http://bit.ly/MedtronicWomeninIT

CAREERS THAT CHANGE LIVES

• Resolve complex technical issues without using prescribed guidelines:
• Isolate and determine root cause of complex technical problems through any necessary means; work on problems of moderate to difficult scope, routinely requiring ingenuity and innovation, and where analysis of situations or data require a rapid and in-depth evaluation of various factors.
• Resolve issues with the utmost urgency, leveraging quick and accurate decision-making to determine if they can be resolved independently or if specialized assistance must be engaged; partner with internal and/or external support resources as required.
• Prioritize workload by assessing the individual and business impact of problems.
• Monitor helpdesk activities and trends in an effort to proactively address issues that may impact client base.
• Communicate all scheduled and non-scheduled outages that impact client base.
• Independently set daily objectives, priorities, and work direction.
• Lead projects and/or project teams to serve business needs for the organization and this executive client base.
• Serve as the IT/AV SME for offsite meetings coordinating all related needs with external vendors and advising meeting organizers on their needs as appropriate.
• Partner with internal and external AV resources to coordinate any needed support for executive participation in meetings.
• Communicate relevant technical issues, upcoming executive events of note, and projects impacting executives to IT leadership, to ensure transparency and visibility.
• Other responsibilities and tasks as requested by the executive client base and/or as assigned by Management.

MUST HAVE (Minimum Qualifications)

• High school diploma (or equivalent) and 4+ years of experience

NICE TO HAVE (Preferred Qualifications)

• Previous Medtronic experience strongly preferred
• Knowledge & Proficiency Strongly Preferred:
  • Microsoft Windows
  • MacOS
  • iOS
  • Microsoft Office & Outlook
  • Web-based applications
  • Wireless networking
  • Hardware components of a PC
  • IP Printing
  • A/V and Video Conferencing Technologies
  • Zoom/WebEx/Teams and Similar Technologies
• Prior Experience Supporting:
  • Virus Protection
  • Data Encryption
  • Remote management tools
  • Android
  • Familiarity with Microsoft Exchange
  • Virtual private network
• Dell hardware certifications
• A+ Certification and/or any Microsoft Certified Professional from the MCSE track
• ITIL Foundation or Master Certification
• Customer Service: Service mindset, dedication to meeting customer needs, supporting the ability to respond quickly, competently and patiently to client requests.
• Communication: Excellent oral and wri