Cocktail Server - Pool - Seasonal (Horseshoe-LV)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: “Create the Extraordinary”

• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

JOB SUMMARY

The primary responsibility of the Cocktail/Beverage Server is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay. 

HOW YOU WILL CREATE THE EXTRAORDINARY

• Greets and welcomes all guests in a pleasant and professional manner

• Provides timely cocktail service in a friendly and courteous manner

• Keeps assigned areas clean and empty of glasses and bottles

• Constantly looks for service opportunities 

• Responds to and resolves guest complaints

• Answers guest questions and is knowledgeable about property events and attractions

• Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser

• Monitor and manage food cost, labor cost, and other controllable expenses within budget guidelines

• Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round

• Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests

• Maintains clean and stocked workstation for the next shift

• Handles money according to procedure

• Monitors guest consumption of alcohol and intervenes as needed according to guidelines

• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos

• Promotes casino events and programs

•  Works closely with Total Rewards Center to promote new card sign up programs

• Works well with others, especially beverage servers, bartenders, bar backs, beverage supervisor, and slots supervisor

• Provides personalized service and uses guest name

• Resolves service problems according to guidelines

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies

• Must be able to work any day of the week and scheduled shift

• Must be able to get along with co-workers and work as a team 

• Must present a well-groomed appearance

• Work requires knowledge of tray service and cocktail ingredients

• Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed

WHAT YOU WILL NEED

• Must be a minimum of 21 years of age or older

• One-year previous high volume cocktail experience

• Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required

• Must possess excellent customer service and communication skills

• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation

• Requires standing and walking continuously with a tray up to 20lbs throughout the shift

• Must be able to lift and carry 20lbs

• Must be able to stand for entire shift 

• Must be able to access service area when pi