Global Process Owner

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Global Service Process Owner, you will be responsible for:
 

• Manage and optimize designated processes within global service operations, ensuring alignment with the overall strategy and organizational goals.
• Collaborate closely with regional teams and local business units to understand business needs, gather requirements, and drive improvements.
• Develop and implement process standards, guidelines, and best practices to achieve consistency and efficiency across regions.
• Analyze process performance data, identify trends, and recommend improvement actions to enhance service quality, efficiency, and customer satisfaction.
• Act as a liaison between the IT team and business units for process-related IT solution requirements, ensuring effective communication and alignment.
• Lead and coordinate process-specific transformation projects, driving change management and adoption across the organization.
• Monitor compliance with established process standards and drive continuous improvement initiatives to adapt to changing business needs.
• Provide training and support to regional and local teams on process changes and best practices to ensure successful implementation and adherence.
• Prepare and present regular reports to senior leadership on process performance, improvement opportunities, and project status.
• Translate strategic business objectives into actionable plans, enabling effective decision-making at all levels of the organization
• Support in the development and implementation of a robust operating model.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers
 

• Strong understanding of global service operations, with experience in process optimization, preferably within the healthcare or a related industry.
• Demonstrated ability to manage process transformation initiatives and drive process improvements.
• Strong influencing skills, able to work effectively in a matrixed environment and across organizational boundaries/regions to drive change and harmonization across a global organization.
• Highly skilled and experienced in facilitating cross-functional discussion and driving alignment.
• Comfortable in ambiguous situations and rapidly changing, high sense of urgency type environments.
• Strong analytical and problem-solving skills, with the ability to leverage data to identify improvement opportunities.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with stakeholders at all levels of the organization.
• Experience working with IT teams to identify and implement technology solutions that support subprocess optimization.

Required skills to have for the success of this role

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering or a related field; a Master’s degree or equivalent is a plus.
• Certification in Design Thinking or Lean Six Sigma (preferred)
• Project Management Certification (e.g., PMP, PRINCE2) or a similar qualification is preferred.
• Minimum of 8 years of relevant experience in service operations or process management.

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more abou