JCC Concierge Staff

Front Desk Concierge – Engagement Department
Part-Time Position | JCC Denver

About the JCC:
JCC Denver is a vibrant community hub dedicated to connecting people, building relationships, and enhancing lives through meaningful Jewish experiences. With over 100,000 square feet of program space, we offer high-quality programming for all ages, including wellness, aquatics, early childhood education, arts and culture, family engagement, summer camps, and more.

About the Role:
The Front Desk Concierge is a key member of the JCC Engagement Team and supports every department. This position is responsible for providing a welcoming, knowledgeable, and service-oriented presence at the front desk. The Concierge serves as the first point of contact for members, guests, and program participants, and plays an important role in supporting the success of JCC programs, events, and daily operations.

Role and Responsibilities:

• Create a warm and welcoming environment that reflects the JCC’s mission, values, and community-centered approach.
• Greet each guest with a smile and direct eye contact; provide helpful information about JCC programs, events, and facilities.
• Become knowledgeable about the full range of JCC Denver programs—including early childhood, arts, family engagement, camps, and community events—to effectively support and guide guests.
• Answer phones and respond to inquiries with clarity, patience, and enthusiasm.
• Confirm and/or Enroll participants in JCC programs, classes, and events using designated software systems.
• Process payments and maintain accurate financial records as needed.
• Support logistics and setup for programs, including checking in guests and directing them to the correct spaces.
• Maintain a clean, organized, and professional front desk area and lobby area.
• Communicate effectively with coworkers and managers, sharing pertinent updates at the end of each shift.
• Assist with administrative support for Engagement programs as assigned.
• Assist with full JCC
• Perform additional duties as assigned to support the success of the JCC Engagement Team.

Qualifications and Education Requirements:

• Availability to work evenings, weekends, and holidays.
• Excellent interpersonal and customer service skills.
• Previous experience handling money and processing transactions.
• Strong communication skills (written and verbal).
• Ability to multitask in a fast-paced, community-centered environment.
• Friendly, professional demeanor with strong attention to detail.
• Proficient in Microsoft Office Suite and general office technology.
• Ability to lift up to 25 lbs.

Preferred Qualifications:

• High school diploma or equivalent preferred.
• Previous experience working in a community center, nonprofit, or customer service environment is a plus.
• Interest in community building, Jewish culture, or family programming.

Physical/Mental Requirements (ADA Compliance):

• Ability to stand or sit for extended periods.
• Ability to talk, hear, walk, and use hands to operate phones, computers, and other front desk equipment.
• Occasional bending, stooping, and lifting of light items may be required.