Customer Success Manager (LATAM, B2B, Nebius Academy)

Description

We are looking for an experienced Customer Success Manager for LATAM to manage B2B clients in a fast-paced EdTech environment.

This role combines client relationship management, onboarding coordination, and cross-functional collaboration. You will be the primary point of contact for clients, ensuring exceptional service delivery, seamless learning experiences, and measurable business outcomes.

The role is hands-on and execution-focused, with a strong emphasis on bilingual communication (English/Spanish), operational excellence, and proactive problem-solving.

What you will do

• Serve as the primary point of contact for B2B clients, managing relationships and ensuring proactive communication throughout the customer journey
• Execute comprehensive onboarding processes, guiding new clients through the platform and driving immediate value realization
• Coordinate all guidance roles (experts, technical support, tutors, reviewers) to deliver a seamless learning experience
• Collaborate with Sales, Product, and Technical Support teams to resolve issues quickly and ensure smooth service delivery
• Monitor client engagement, usage data, and key performance metrics to identify trends and optimize customer experience
• Conduct regular check-ins and feedback sessions to drive continuous improvement
• Create presentations, reports, and visual content using Miro, Figma, Canva, and Google Suites
• Manage multi-channel communication across Slack, WhatsApp, and email
• Implement customer success strategies focused on retention, satisfaction, and client growth

Requirements

• 2+ years of proven experience in Customer Success, Account Management, or a similar customer-facing role in a B2B environment
• Fluent in English and Spanish (written & spoken)
• Strong operational and organizational skills with ability to execute detailed strategies
• Excellent communication and stakeholder management skills
• Ability to manage multiple clients, tasks, and priorities simultaneously
• Proactive and solution-oriented mindset with focus on client satisfaction
• Detail-oriented, reliable, and comfortable owning outcomes
• You enjoy working with clients, solving problems, and driving engagement
• Proficiency with collaboration tools like Miro, Figma, Canva, and Google Suites
• Comfortable managing multi-channel communication (Slack, WhatsApp, email)

Nice-to-have

• Experience in EdTech or tech industries
• Background in process building and continuous improvement initiatives
• Project management or team leadership experience
• Experience with CRM or Customer Success platforms

What we can offer you

• 100% remote collaboration.
• Compensation: 2000-2500 USD per month
• Flexible working hours.
• Professional development in the international team.
• A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless.
• Diverse and tight-knit team spread out across the US, LatAm, and more!