Customer Success Manager

Agile Lab is a company founded in 2014 with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices.

Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures.

With a highly skilled team of over 300 engineers based in Europe, Agile Lab helps organisations with their data-driven transformation.

Take a look at our handbook to discover our core values and processes.

💼The opportunity:

We are looking for a Customer Success Manager. In this role, you will lead strategic projects for enterprise clients, ensuring on-time and high-quality delivery across all phases: presales, delivery, and post-sales. Your goal will be to improve customer satisfaction, reduce operational risks, and work closely with the sales team to identify new business opportunities along the way.

💰RAL: 50K-70K + bonus

💻 Responsibilities:

• Presales Support: Collaborate with the sales team to shape technical proposals and define project definition.

• Project Delivery: Oversee planning, execution, and monitoring of project no technical activities in according with internal teams and key stakeholders.

• Customer Success: Act as the main point of contact for the client, ensuring service continuity and effective issue resolution.

• Governance: Apply project management methodologies to ensure operational efficiency, visibility, and control.

• Upselling: Identify service expansion opportunities during project execution and post-sales engagement.

• Reporting: Produce regular reports on project status, KPIs, and risk analysis.

🛠️ Requirements:

• 5–7 years of experience in Project Management or Customer Success within IT or technology-driven environments.

• Strong operational ownership and effective stakeholder management skills.

• Proven ability to proactively manage risks, resolve issues, and identify upselling opportunities.

• Familiarity with project management methodologies such as Agile, PMI, or Prince2 (certifications are a plus)

• Excellent organizational, problem-solving, and clear communication skills.

• Full professional proficiency in both Italian and English.

🙌🏻 We offer:

• Full Remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende;

• Real work life balance;

• Training monthly budget (time and money);

• A structured career path with clear expectations and salary for each level;

• Support of a buddy in the first week of work;

• A coach as a guide in choosing the most suitable experiences for your ambitions;

• Benefits and corporate welfare programs: company prizes and welcome pack with all the equipment you need to work;

• Agile Nomads Experience: opportunity to work for 2 weeks abroad;

• Referral bonus, if you bring people as talented as you;

• The opportunity to attend one conference per year;

• A company rated 4.8 out of 5 for employee satisfaction on Glassdoor and certified as a Great Place to Work

• Inclusive environment where you can be who you really are;

• Stimulating environment oriented to growth, both professional and personal.

😊 How we work:

• We don't like hierarchies: we work as a team;

• We don't like bureaucracies, we prefer sense of responsibility;

• We like data, certainly, so anything that is measurable;

• We want to make a positive change in our industry;

• Empathy, humility, collaboration, and willingness to challenge ourselves are the basis of our work.

Please note: only candidates based in European time zones (CEST or similar) will be considered for this position.