Customer Success Team Lead - North America

ShiftCare is a fast-growing SaaS platform helping care and support service providers streamline rostering, scheduling, payroll, and compliance. We’re looking for a Customer Success Team Lead to head up our North America operations. This role blends leadership, technical account management, and hands-on onboarding for our most strategic customers.

What you’ll do

• Lead and develop our North America Customer Success team, driving retention, adoption, and growth.
• Manage high-value, technically complex accounts, including multi-site and integration-heavy deployments.
• Deliver tailored onboarding programs, ensuring rapid time-to-value and adoption.
• Act as the technical liaison between customers and our Product, Engineering, and Support teams.
• Provide performance reports and actionable insights for the Leadership Team and Board.

Why ShiftCare?

• Lead regional CS operations in a high-growth SaaS environment.
• Fully remote, flexible work arrangements.
• Competitive salary and career development opportunities.

📩 Apply now to help shape the future of care technology in North America.

Requirements

• 5+ years in Customer Success or Technical Account Management, with at least 2 years in a leadership role.
• Strong technical skills with SaaS integrations, APIs, and multi-system workflows.
• Experience onboarding enterprise or high-value accounts in complex product environments.
• Skilled in executive-level reporting and stakeholder management.
• Based in West Coast USA, with flexibility to collaborate across time zones.