Benefit & Eligibility Worker (Human Services Specialist 3) Bilingual Encouraged

Initial Posting Date:

06/06/2024

Application Deadline:

06/16/2024

Agency:

Department of Human Services

Salary Range:

3,776.00 - 5,232.00

Position Type:

Employee

Position Title:

Benefit & Eligibility Worker (Human Services Specialist 3) Bilingual Encouraged

Job Description:

We are seeking TWO (2) Benefit & Eligibility Workers to join our Gresham Self Sufficiency Office and join our Eligibility Team.

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Looking for a rewarding career where you can work alongside a team of dedicated individuals to support Oregonians? This opportunity offers growth and the chance to positively impact lives.

You will work in the Gresham Branch assisting Oregonians in-person. This position is not remote.

Bilingual Encouraged

This position does not require bilingual language skills but there is a need in the communities that we serve, and all are encouraged to apply.

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

• When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision. 

• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.

• We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

What you need to qualify

• Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.

• An equivalent combination of education, training, and experience relative to the class concept.

Candidates must clearly demonstrate meeting the minimum qualifications (What you need to qualify) in their submitted resume or application. This is best done by submitting a complete (long version) resume and/or application with all work experience, including all job duties, education, and relevant volunteer work.

We are unable to accept additional information after the posting deadline.

Essential attributes

Technical and soft skills that may help the candidate be successful in this role. We are looking for candidates with:

• Experience in a social/human services setting interviewing customers in person & by phone to obtain information to determine eligibility.

• Successful experience communicating decisions regarding the approval or denial of benefits or services while delivering customer service that continually exceeds expectations.

• Demonstrated experience creating and maintaining written documentation of activities concerning individual clients.

• Experience researching, interpreting, and applying policies, rules, & regulations to work, while maintaining high accuracy completing detailed & technical work.

• Experience accurately using basic mathematics in a work environment.

Please be sure to clearly describe how you meet the