Trainer/QAQC- Florida’s Turnpike Enterprise TMC

Company Description

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At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM Is seeking a Traffic Monitoring Trainer/QAQC in Pompano, Florida at the Florida’s Turnpike Enterprise Traffic Management Center (TMC)

Job Description

• Front line leader who is responsible for providing leadership, guidance & direction to control room operations personnel.
• Develop relevant & meaningful training curriculums for new personnel and existing staff.
• Administer monthly evaluations to assess the level of staff knowledge. Review evaluation results and provide feedback & coaching to personnel regarding results.
• Assist in identifying specific areas in need of improvement for the entire staff and individual personnel.
• Facilitate classroom and other training activities to meet operational needs, procedural changes/additions, or other circumstances.
• Responsible for creating & maintaining training materials and operational job aids.
• Provide periodic skills assessments, communication, feedback and/or coaching to personnel to coincide with training and/or QAQC results. Provide documented follow-up to ensure awareness to expectations & deliverables. Maintain documentation of reviews (i.e.- assessment results, performance discussions, coaching, etc.). 
• Provide targeted training to staff, both individually and as a group, based on areas in need of improvement with routinely frequency.
• Perform real-time audits and report on established client performance metrics.
• Maintain assessment and audit results in assigned database.
• Provide audit results to personnel and give feedback/ coaching to personnel to drive improvement in performance results.
• Ability to clearly convey expectations & accountabilities to personnel regarding performance and hold periodic reviews to report results.
• Demonstrated work ethic & individual integrity above reproach.
• Ability to clearly convey thoughts, messages, ideas, or other guidance to other individuals both in writing and verbally and ensure comprehension & understanding. Exceptional communication skills.
• Ability to adapt communications style based upon the situation and individual(s).
• Ability to establish, manage and meet deadlines for multiple tasks simultaneously.
• Demonstrated enthusiasm and positivity towards ones work & assignments. Ability to self-motivate and provide motivation to others to meet deliverables & objectives.
• Takes initiative to better serve operational/ staff/ client needs.    
• Demonstrated strategic planning capabilities and ability to look ahead and predict with some accuracy the needs of the operation or client.
• Ability to remain open-minded to suggestions, feedback, ideas, or criticisms.  
• Identify current industry trends or TMC best practices and analyze suitability within Control Room operations for implementation or adaptation.   

Qualifications

MINIMUM REQUIREMENTS:

• HS + 2 or more years prior experience as a Traffic Monitoring Operator or other related experience such as but not limited to Trainers, Training QA/QC, Training Curriculums. 
• Previous training or leadership experience.
• Must pass a state and federal criminal history/security background check; must also successfully complete Florida Department of Transportation fingerprint-based screening. 
• Must pass a pre-employment drug screen.
• Must be able to synthesize information from multiple, diverse, and simultaneous inputs.
• Must be able to remain in a stationary position for prolonged periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to staff or partner agencies. 
• Constantly operate a computer and other monitoring equipm