Customer Service Manager

Printpack is seeking a qualified candidate to fill the position of Customer Service Manager in Villa Rica, GA. This position will report to the Director, Customer Service and Planning.

Minimum Requirements: 

• Bachelor’s degree in a related discipline.  

• 3 – 5 years of CDA experience and/or management experience. 

• At least 3 years in the packaging (or packaging-related) industry, preferred. 

 

Key responsibilities include:  

• Recruit, select, train, motivate, and lead a team of Customer Demand Analysts in accordance with the Company’s overall HRD strategy. 

• Manage customer expectations to ensure customer satisfaction. 

• Act as a liaison between customer service and other key departments (Sales, Operations, Material Management and Plant associates) for improved customer collaboration. 

• Provide reports and analytics to upper-level management and make recommendations on day-to-day operations. 

• Lead a customer service team and foster positive relationships with customers, sales, and plant associates.  

• Set goals and lead the team to achieving such goals. 

• Conduct data integrity checks and balances to support the business. 

 

The position also requires strong skills in the following areas:  

• Planning, implementing, and directing company-wide customer service initiatives. 

• Strong Interpersonal skills and communication with other key departments of Printpack and external customers.  

• Ability to transfer skills to other associates through training and mentoring. 

•  Microsoft Office (Word, Excel, PowerPoint, and Access), OBIEE, and PRISM knowledge is a plus. 

• Ability to work well under pressure, possesses a sense of urgency, and handles multiple priorities.  

• Self-direction/ability to independently make sound decisions.  

• Knowledge of Printpack production planning systems, processes, and procedures. 

• Excellent customer service skills 

• Take ownership of customer service issues and follow through to resolutions.

• Will require extended work hours during peak times to support business needs    

 

Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.

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